Senior Change Manager

Job Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data‑driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best – our current and previous colleagues.

In Global Support, we provide expert guidance and hands‑on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Part of our growth programme, One Informa is the change that we are driving through all parts of our company, in order to be the best we can be for our customers, the communities we serve, our colleagues and our shareholders. We’re building on our culture and re‑examining the way we work with a focus on Market Leading Marketing, Customer Experience, Colleague Experience and Brand, and aligning processes and platforms in such a way that we will build a stronger, more robust and more sustainable business.

As the Senior Change Manager, you will lead the empowerment of colleagues to embrace the changes introduced through strategic transformation initiatives, driving adoption of the processes, tools, and ways of working. You will have the opportunity to lead the engagement, and ongoing embedding and adoption of our Gen AI, Elysia and other AI initiatives.

• Develop Change Management Strategies: lead the design and delivery of end‑to‑end change management strategies to drive behavioural change and embed new roles and ways of working, processes and tools.
• Manage and coach a team of Change Managers and Change Analysts.
• Stakeholder Engagement: identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: conduct thorough assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: design and implement effective communication plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders.
• Change Readiness: evaluate the organisation's readiness for change, identifying potential obstacles and areas requiring additional support or training.
• Training and Development: identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Resistance Management: proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and Evaluation: continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data‑driven adjustments as necessary.
• Risk Management:
  
  identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition.
• Leadership Support: provide guidance and support to team leaders throughout the change process, enabling them to effectively lead their teams through transformation.
• Organisational Culture: promote a culture of change readiness and adaptability, fostering a supportive…