Head of Legal Services

Overview

The post holder will lead the Legal Services Team y will be responsible for embedding the principles of continuous improvement to enable the legal services team to provide a responsive, resolution-focused and effective inquest and legal claims service  post holder will lead and actively seek opportunities to improve our inquest and claims management. The poster holder will review the current inquest and claims process and will identify and address any gaps in best practice.

The post holder will implement best practice in management of inquests and claims. To provide a responsive, resolution-focused and effective inquest and legal claims service within the Trust.

• Lead the Legal Services Team at LNWH and embed continuous improvement to deliver a responsive, resolution-focused inquest and legal claims service.
• Lead and actively seek opportunities to improve inquest and claims management; review current processes and identify and address gaps in best practice; implement best practice in management of inquests and claims.
• Oversee improvement programmes and projects within the legal services team.
• Provide a responsive, timely and effective management of legal claims and inquests; ensure statutory and organisational requirements in respect of legal services are met.
• Ensure that claims are managed with thoroughness and impartiality and that all claims receive a full, quality and timely response that delivers the best outcome for the claimant and for the service.
• Manage dealings with the Coroner and requests for reports for inquests and any subsequent summons;
  Attend and advocate at straightforward inquests and instruct external solicitors if risk to the Trust is high.
• Advise staff on legal queries relating to patient treatment in a timely manner or escalate to the CMO Office when specialist legal advice is needed.
• Embed a culture of continuous improvement and lead on the delivery of transformation and improvement projects to improve inquests and claims management at LNWH.
• Map the legal services processes, develop improvement plans and oversee their delivery.
• Work across a broad range of teams and functions requiring the ability to create value and capability working in partnership with clinical and non-clinical staff.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.