Facilities Manager- Soft Services

Overview

Facilities Manager (Soft Services) City London - £65,000 + Package - Bonus - Full time office based - Monday to Friday.

My client, a renowned and prestigious leader in property management, is recruiting for an experienced Facilities and Building Manager to oversee all soft service operations within a flagship multi-tenanted building located in the heart of the City.

• Soft Services Management:
  Manage day-to-day delivery of cleaning, security, reception, and waste management services and liaising with the Engineering team.
• Contractor Management:
  Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs.
• Front-of-House Excellence:
  Ensure concierge and reception teams deliver a premium occupier experience.
• Tenant Engagement:
  Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships.
• Service Charge Management:
  Assist with preparation and monitoring of the soft services element of the service charge budget.
• Compliance & H&S:
  Ensure all soft service operations comply with health & safety and statutory requirements.
• Sustainability Initiatives:
  Support waste reduction, recycling programs, and green initiatives.
• Event Coordination:
  Assist with planning and delivery of tenant events and community engagement activities.

• 5 Star Customer Services and engagement skills and proven experience managing soft services in a high-end commercial or corporate environment.
• Strong contractor management and negotiation skills.
• Excellent communication and stakeholder engagement abilities.
• IOSH or NEBOSH certification desirable.
• Service charge budget experience preferred.

• Salary:
  Up to £65,000 + Package and Bonus
• Opportunity to work within a prestigious City landmark with a leading managing agent.
• Career development and progression within an award-winning company.