Client Director - Mat Cover

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry.

We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Reporting into the Business Director, the Client Director will lead key clients within their planning team  Client Director has a wide range of responsibilities including (but not limited to) owning and developing the relationship with a variety of key clients, managing direct reports within the team alongside supporting the Business Director in day-to-day tasks, driving growth from dormant clients, and helping to deliver best in class service.

The role of a Client Director requires a proactive mindset both to help develop new opportunities within the business and to pre-empt any issues which may occur alongside using initiative, experience and expertise to help keep our clients and agencies happy through gold standard client servicing.

• Be responsible for the day-to-day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business.
• Have a thorough understanding of the strategy & objectives of your main accounts.
• Ensure you and your team are delivering on all elements of client service charters and general client servicing.
• Resolve client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues.
• Work closely with the Investment team to create response to briefs, supporting rational documents and PCAs.
• Take the lead on some of the most high profile accounts within the agency patch.
• Be responsible for presenting the above work to clients and agencies with the support of the Business Director.
• Attend all client and agency meetings across your patch of business with the support of the Business Director.
• Proactively sell the OOH medium and regularly identify opportunities across your portfolio of clients to sell in OOH.
• Drive agency relationships through hot desking, meeting with key personnel and presenting all agency sessions.
• Analyse and attend all client audit meetings (in conjunction with Business Director/Head of.)
• Work with Business Director/Head of to set individual client KPIs and ensure they are met.
• Develop and manage the Talon relationship with agency, client and media owner contacts.
• Help to manage and host internal training sessions.
• Be prepared to get involved in non-account work - internal working parties, Route guru group, representatives of the company.
• Ensure you and the team are utilising in house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status.
• Ensure all Planning templates are being used - Talon planning schematic, proposals, buying reviews/PCAs, site tour documents.
• Participate in defining the requirements to enhance systems/tools and have responsibility for testing them when requested.
• Work with Business Director/Head of to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.
• Comply with all company and departmental policies and procedures.
• Understand Talon philosophy and SBU's offerings and communicate them appropriately.
• Demonstrate proper care and respect for corporate assets.
• Train your team on the day-to-day requirements of their planning roles, tools and systems.
• Be responsible for first stage interview process for recruiting Client Executives and Client Managers.
• Conduct annual appraisals of Client Executives and Client Managers (in conjunction with Business Director/Head…