Manager, Workplace Events

Overview

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Job Category:
Real Estate & Facility Management

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Manager, Workplace Events, you will oversee the workplace experience for Salesforce’s most prestigious locations in EMEA. This portfolio includes the iconic London Tower
—featuring our signature Ohana Floor and the Salesforce Innovation Centre (SIC)—as well as our dedicated AI Centre
.

You will lead a high-performing internal team of three and provide strategic oversight for an outsourced Jones Lang Lasalle (JLL) workforce of 25. This role is the "face of the office" for highest-level executives and customers regionally & globally. You will be responsible for maintaining "white-glove" standards, managing complex Integrated Facilities Management (IFM) contract performance, and ensuring that our spaces inspire innovation and connection.

• London Tower (Employee floors, Ohana Floor & SIC):
  Orchestrating world-class hospitality for our flagship executive and customer innovation spaces.
• London AI Centre
  :
  Managing the unique hospitality and event needs of our specialized AI hub.
• Workforce: 3 internal Salesforce full-time employees and 25+ JLL outsourced service providers.
• Drive and support the operational strategy for the AI Centre, ensuring the space reflects Salesforce’s leadership in technology and innovation.
• In partnership with the EMEA Functional Hospitality Lead, align and support regional strategic operations across Hospitality and all Workplace Services.

• Strategic Leadership & Team Management
• Directly manage and mentor three Full-Time Employees (FTEs), fostering a culture of innovation, empathy, and high performance.
• Oversee the service output of a team of 25+ outsourced service providers (via JLL) including Guest Services and Event Coordinators.
• Act as the primary point of contact for the UK leadership team regarding all hospitality and workplace experience matters.
• Maintain a high-level strategic alliance with the Salesforce UK Ops Manager and JLL Hospitality Lead to synchronize service delivery, manage executive stakeholder expectations, and oversee landlord/building management relations.
• Active input and support to regional Workplace Services leadership team and functional matrix

• IFM Contract Governance & Performance
• Oversee the performance of the JLL contract, measuring against hospitality and event related SLAs and KPIs
• Conduct regular business reviews with JLL leadership to drive accountability, service improvements, and cost efficiencies.
• Oversee the hospitality operational budgets, ensuring financial transparency and value for money.
• Be the main point of escalation for disputes/risks in Hospitality and Events and lead or collaborate as needed for resolution
• Conduct and support performance and quality audits against vendor governance forums

• Executive Stakeholder & Event Management
• Provide white-glove support for high-profile executive events, ensuring flawless execution for EMEA leadership and visiting global dignitaries.
• Serve as the primary connection between the Salesforce business and internal business partners and our Hospitality operations
• Liaise with internal departments (Equality Groups, Marketing, Executive Assistants, Office of the CEO, Salesforce Innovation Centre, Ohana floor, AI centre) to align workplace services with business priorities.
• Oversee the activation and hospitality standards of the 'Ohana Floor,…