Team Leader, Management

Overview

General Information Salary £33,551 - £35,564. Working Pattern Full Time. Vacancy Approach External. Location London. Region London. Closing Date 02-Feb-2026. Post Type Permanent. Civil Service Grade EO. Number of jobs available
2. Reserve List 12 Months. Job .
Descriptions & requirements Job description.

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice; this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

Leading your team, you’ll focus on the teams area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the teams overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary.

Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focussed environment
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills

For a full job description, please read supporting document 1 included below before applying.

Whilst the post holder will be allocated to a specific office base, namely Thames Magistrates Court, there will be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites / courts within the group, namely Romford, Stratford or Barkingside Magistrates Courts. Where applicable, associated travel cost / time will be applied in line with organisational policies.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. While the role is full time only, HMCTS operates a flexible approach to working hours to suit both individual and business needs.

This role will require you to work Saturdays and/or Bank Holidays. Your working pattern will be confirmed by your line manager and, on occasions when you are required to work Saturdays and/or Bank Holidays, you will be allocated a day off in lieu based on business needs. There is no requirement to work Sundays.

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the…