Service Operations Manager

Location: Central London

A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and in line with company standards.

A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engineering background or experience in a similar Service Manager role within the engineering industry.

• Leading, recruiting, developing and line managing the engineering team.
• Coordinating with contractors and suppliers.
• Managing the resolution of any delays.
• Hiring and training new employees.
• Managing process improvements.
• Ensuring compliance with regulatory requirements.
• Managing materials and equipment budget.
• Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
• Managing and delegating engineering escalations within the department.
• Attending monthly management meetings to both contribute and work with the other senior managers within the business.
• Meeting clients as and when required.
• Ensure a safe and secure working environment at all times for our own employees and those of our customers.
• Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.

• Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
• Detailed knowledge and understanding of LBPS standards (essential).
• Experience in recruiting, managing, developing and leading a team (essential).
• Able to work in a fast paced environment and make decisions (essential).
• Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential).
• Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
• Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
• Ability to build successful relationships and provide first class customer service to our existing clients (essential).

• Salary Range competitive & negotiable depending on relevant experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Car allowance
• Life Assurance
• Funded Health Cash Plan
• Hours:
  
  36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.