Project Manager, Plusnet; In-House Creative Agency

Overview

This role offers an opportunity to be part of BT Group's new in house agency initiative as we bring the development of BT Group's brand creative work into the organisation. As we transition creative delivery in house, we're building new processes, workflows and collaborative ways of working that will shape how campaigns and content are created and delivered going forward. You'll lead the in-housing of one of our key brands, Plusnet, managing complex work streams and senior stakeholders, while helping to shape the broader in-house agency model.

Your leadership will ensure we deliver with clarity, creativity, and impact. As Project Manager for Plusnet, you ll be responsible for the operational delivery of creative projects, ensuring work flows smoothly through the in-house agency from brief to delivery while maintaining timelines, budgets, and quality standards.

• Project Coordination & Delivery:
  Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements
• Create and maintain detailed project plans, timelines, and schedules using agency workflow tools
• Coordinate resources across creative, design, production, and account teams to ensure efficient project flow
• Track project progress and proactively identify risks, dependencies, and potential delays
• Traffic & Resource Coordination:
  Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload
• Brief creative and production teams clearly on project requirements, timelines, and deliverables
• Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation
• Budget & Financial Tracking:
  Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks
• Status Reporting & Communication:
  Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders
• Process Management:
  Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard
• Supplier & Production Coordination:
  Manage end to end production with external partners - coordinating suppliers, freelancers, and agencies to deliver high quality, technically accurate assets on time and on budget across all channels
• Quality Assurance:
  Ensure all creative deliverables meet brand, legal, and technical standards by managing quality checks, approvals, and final file accuracy from start to finish

• Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams
• Proven track record of successfully delivering multiple projects on time and within budget
• Experience using project management and workflow tools with a background coordinating resource across creative teams
• Experience managing suppliers and production processes
• Demonstrable ability to work in fast-paced environments with competing priorities

• Experience in in-house agencies or brand-side marketing teams
• Background in telecommunications, technology, or large B2C organizations
• Familiarity with agile project management methodologies
• Experience with creative production across multiple channels and an understanding of creative briefing and approval processes
• Formal project management training or certification

BT Group was the world s first telco and our heritage in the sector is unrivalled. As home to several of the UK s most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising…