Deputy Head of Ticketing & Sales

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Shakespeare's Globe is currently seeking a Deputy Head of Ticketing and Sales on permanent basis.

We are committed to improving diversity and inclusion across our organisation. Don't meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you're excited about the role but your experience or qualifications don't perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

We are seeking an experienced and motivated Deputy Head of Ticketing and Sales to help lead a busy, customer-focused ticketing operation. Working closely with the Ticketing and Sales management team, you will oversee the day-to-day running of the department, line manage and develop managers and the team, ensuring exceptional service. You will play a key role in staffing, rotas, budgeting, training, and sales optimisation, while deputising for the Head of Department as required.

This is an exciting opportunity for a collaborative leader who is passionate about customer experience, revenue growth, and building an inclusive, supportive team culture.

• Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
• Box Office experience with a knowledge of working with Tessitura or similar data management or ticketing software.
• Highly organised and detail-focused, you will be confident managing budgets, sales reporting, and financial reconciliation, as well as working with internal teams and external partners.
• A practical and supportive approach to problem solving.
• Knowledge and understanding of the ticketing and visitor attraction market.
• Excellent customer service and interpersonal skills for effective communication with a diverse range of people and departments.
• Commitment to continuous improvement, of self, of team members and of service.
• A supportive and collaborative approach to management.

The Ticketing and Sales Team work across all areas of The Globe to promote and sell tickets for theatre performances, education events, workshops and our guided tours. In addition to this, the team collaborate specifically with membership and access departments to ensure that patrons are well supported in these areas and that growth in our customer base is achieved. Our work is far-reaching, fast paced and full of variety, but is consistent with regards to our strong customer‑centric focus.

We offer a world‑class service to our visitors and strive to ensure that every customer journey is smooth, and every visitor experience is positive and memorable.

• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme
• Enhanced employer pension contributions after 12 months service.

For more information, please download the job description from the jobs section on our main website.

To apply , please complete the online application form by 12pm (midday) on Monday 26th January.

If you have any queries on the application process or online form, please email recr