Tenancy and Maintenance Officer

Overview

The Housing Officer will be responsible for the day-to-day operational management concerning housing, facilities, and tenancy management in relation to properties within the supported living services in London. The Head of Estates & Facilities Management is based in London and will be accountable for all things related to Housing.

The role will include providing a responsible front-line service to our members, tenancy and leasehold management, property inspections, tenancy verification checks and general community management. The focus of this role will be to ensure that the services are delivered to a high standard and meet the agreed performance targets, establishing and maintaining excellent relationships with internal and external stakeholders.

• Deliver property management services across the London portfolio; contribute to growth opportunities; ability to drive is an essential part of this role.
• Work with individuals with learning disabilities, the registered manager, social work team, families, landlords and relevant stakeholders to ensure appropriate assessment and transition of people with learning disabilities moving into supported living housing.
• Provide support and advice on housing options, rights and entitlements on all social welfare topics to help secure safe and sustainable accommodation for adults with learning disabilities and autism.
• Be responsible for all London housing projects, ensuring that all requirements as advised by the Operations Team are met and followed through to completion in a timely manner.
• Build and maintain a high profile for the organisation with key partners, both voluntary and statutory, through networking and regular liaison.
• Identify best practices and relevant legislation in the sector and promote an environment of continuous improvement within the service.
• Support the work stream outcome targets, ensuring quality assessments are consistently maintained to the highest level; e.g., key performance indicators (voids, arrears and quality standards) are met.
• Be responsible for London housing complaints resolution where appropriate, with the assistance of the Head of Housing & Facilities Management when required.

• Experience of working within a supported and/or social housing setting in an assets-based way
• Good knowledge and understanding of housing options, welfare entitlements, and legal rights
• Able to demonstrate a clear understanding of safeguarding requirements and procedures
• Experience of small-scale project management
• Full UK Driving license and ability to travel to other sites as required
• Ability to plan and prioritise a busy workload and work independently.
• Ability to be able to prioritise activity to ensure effective management.
• Ability to work across services and recognise conflicting priorities.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to .

Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London.

Kisharon Langdon are a newly merged charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),

Pension scheme - (Nat West Cushion),

Blue light card - access to more than 15,000 discounts from large national & local retailers,

Eyecare benefits - via Vision Express,

Long service recognition and reward & employer referral bonus,

Season ticket loan and Bike2

Work scheme,

Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,

Development and career progression opportunities.