Senior Technical Engineering Manager

Join Kao Data as a Senior Technical Operations Manager - Drive Excellence in AI-Focused Data Centres!

Kao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable, and sustainable home for their compute.

The Kao Data Operations team, particularly the Data Centre Operations team, fully own and manage all operation live environments, ensuring all critical infrastructure supporting client systems remain secure, reliable and always available. The team oversees power, cooling, fire suppression, cabling and environmental stability, while proactively managing capacity and leading all preventive and corrective maintenance through rigorous change management process working with all internal/external stakeholders.

They manage the Engineering Services Provider to guarantee 100% uptime and work across Kao Data to uphold compliance, governance and stakeholder satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted service for customers.

We are looking for a Senior Technical Operations Manager to play a key leadership role within our Operations team. You will be providing support to the Operations Director in the leadership of the Data Centre Operations and overall Integrated Facilities Management teams. You will be the principal technical leadership authority for all mechanical, and electrical systems within the data centre environment.

You will ensure the resilience, reliability, and efficiency of critical infrastructure to achieve 100% service availability.

You will support and oversee the 24/7/365 operations of our facilities, providing strong technical direction and contributing to the organisation’s strategic planning. You’ll also take responsibility for managing capital and operational budgets, ensuring efficiency and value across all operational activities.

As an experienced leader, you’ll maintain and enhance customer relationships while working in partnership with our outsourced facilities management provider to deliver best-in-class performance. Your technical insight and collaborative approach will be key in driving operational excellence and continuous improvement.

• Report to and support the Operations Director enabling the successful delivery to the client including satisfaction throughout the duration of the customer contract and to exceed in the delivery of all contractual reporting obligations in a timely and efficient manner.
• Understand all aspects of the data centre critical physical infrastructure. Ensures that all work performed within the space is high quality and without impact to internal/external customers in accordance with Kao Data’s processes and procedures.
• Work with all relevant internal stakeholder to development of a Safe System of Works.
• Work with the Operations Director, Lead and develop multidisciplinary operations teams, fostering a culture of accountability, recognition, and continuous improvement. Oversee performance management, skills development, and succession planning.
• Provide leadership and input into the ongoing strategic vision for Kao Data’s operational framework across multiple facilities, ensuring scalability, sustainability, and alignment with emerging industry standards.
• Provide Senior Technical governance and support for all operational and capital expenditure budgets, drive cost optimisation, and identify opportunities for efficiency improvements.
• Identifies, develops, or implements critical metrics necessary to manage and monitor the performance of data centre operations.
• Ensure the teams meet established Service Level Agreements (SLA’s) and Key…