Market Leader

We are seeking a dynamic Market Leader for Premier Financial Guidance & Mortgage Distribution covering London. You will lead a broad-scale team of financial guides and mortgage team leaders across telephony, video and branch channels within a major geographic market. You will be driving and implementing our strategy for the Premier customer segment and mortgage business. You will be leading customer-facing teams in the delivery of investment guidance for Premier clients alongside mortgage and protection advice for Barclays UK customers.

You will have individual regulatory accountability (under the Financial Conduct Authority) and be responsible for translating strategic ambitions into operational execution, ensuring our offerings resonate in the market, our channels operate cohesively, and our customers experience premium outcomes through every interaction.

To be successful as a Market Leader, you should have:

• Success in leading scale remote teams across wide geographies.
• Proven ability to deliver results via a balanced-scorecard framework spanning commercial outcomes, customer experience, colleague sentiment, and management of regulatory risk.
• Overseeing controls within a regulated business.
• Skilled in establishing and nurturing stakeholder relationships across interconnected strategic agendas.
• Experienced in driving business transformation and implementing large-scale change for operational improvement.

• CeMap 1, 2 & 3 qualifications and MiFID qualified.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role covers London market and requires regular travel throughout the area.

This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks

To manage regulated activity and set the strategic direction. Provide support to the bank's senior management team, and to manage regulated risk across the organisation.

• Development of strategic direction for regulated activities, including the implementation of up to date methodologies and processes.
• Management of regulated activities, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of Business Area efficiency and effectiveness.
• Relationship management of regulated stakeholders, including identifying relevant stakeholders, and maintenance of the quality of third party services.
• Development and implementation of policies and procedures for regulated activities.
• Management of risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s regulated activities and compliance functions.
• Monitoring the financial performance of regulated activities, including Growth, Quality and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear…