Head of Facilities Operations & Workplace

Join Our Team as a Head of Facilities Operations & Workplace Experience – Make an Impact Every Day

Location:

University of Greenwich (Avery Hill, Greenwich & Medway campuses)

Days/Shift Pattern:
Monday to Friday

Total Hours Per Week: 40hours

Salary: £55,000 - £68,000 Depending on experience, plus 10% bonus and £1,300 flexible benefit funds

Step into a career-defining leadership role at the University of Greenwich
. As Head of Facilities Operations & Workplace Experience
, you’ll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses – from modern teaching spaces to historic, listed buildings on a world heritage site.

Working in partnership with the Partnership Director and senior client stakeholders, you’ll drive IFM operational excellence, use data and best-practice engineering to optimise performance, and create a people-first workplace experience that enhances student and staff life while supporting our commercial and CSR goals.

Supporting the Partnership Director with:

• Ensuring consistency in process and procedures deployed in operational delivery of hard and soft services across all sites.
• Creates an environment in which safety is the first priority and all parties are encouraged to participate.
• Works with the commercial team to ensure that monthly reporting is accurate for FM activity.
• Support the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that will maintain and grow revenue and profitability.
• Be able to work within an entrepreneurial culture delivering solutions, providing leadership and communication but not afraid to dive into details.
• Requirement to be on call and support out of hours in emergency situations.
• Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the business.

You’ll also bring:

• Proven senior leadership experience managing hard and soft FM services across a large, complex IFM contract, ideally multi-site.
• Strong technical/engineering background or demonstrable technical competence, with the confidence to challenge, guide and support specialist teams.
• Track record of creating outstanding workplace experiences that put people first and enhance how students, staff and visitors use the estate.
• Commercial acumen
  , with experience of supporting account growth, managing budgets and using data to drive performance and value.
• Highly developed stakeholder skills – you’re confident influencing at senior level, negotiating solutions and building long-term, trust-based relationships.
• Deep understanding of the built environment and FM sector
  , including current challenges, legislation, governing bodies and best practice in hard and soft services.
• Data-led mindset
  , with experience of CMMS, reporting and performance metrics, and the ability to turn insight into action.
• Excellent communication and interpersonal skills
  , able to engage credibly with clients, colleagues, suppliers and partners at all levels.
• Strong IT skills
  , particularly across the Microsoft Office suite (Excel, PowerPoint and Word).
• Professional credibility
  , ideally as a Certified Member of IWFM (or equivalent experience).
• Flexible, resilient approach
  , comfortable operating in a changing environment, solving complex problems and continuously improving service delivery.
• Collaborative working style
  , able to lead through others and work effectively across functions, client teams and supply chains to achieve shared outcomes.

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.

• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A Bike to Work Scheme, supporting both your fitness and the environment.

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it.
Apply today and take the next step in your Sodexo journey.

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Please note:

Sodexo reserves the right to close this advert early if we receive a high number of applications.