Shift Station Manager Relief

Overview

Step into a Career of Purpose as a Shift Station Manager with Network Rail High Speed.

Location:

Stratford International, London. Contract Type:
Permanent | Full-Time. Department: CT Stratford QX (989401) G1.

Network Rail High Speed Ltd. (NRHS) operates the UK's international high-speed railway, serving major stations including London St Pancras International, Stratford International, and Ebbsfleet International. The role involves leading on-ground operations, guiding a team, managing complex situations, and ensuring high standards of service and safety for passengers.

• Leading with Purpose and Integrity: provide clear, confident, and compassionate leadership; foster accountability, respect, and continuous improvement; support team development.
• Managing Incidents and Emergencies: act as primary point of contact during incidents, emergencies, and security situations; coordinate responses and maintain safety as a top priority.
• Collaborating Across the Network: build relationships with train operating companies, retail partners, contractors, and stakeholders to ensure smooth station operations and customer care.
• Championing Safety, Accessibility, and Compliance: ensure activities comply with safety, environmental, and accessibility regulations; promote a proactive safety culture and address risks promptly.
• Driving Operational Excellence and Innovation: identify opportunities to improve station performance, enhance customer experience, and contribute to strategic planning and future direction.

We seek individuals who are skilled, experienced, and passionate about people, service, and leadership. Rail experience is helpful but not required; the ability to lead, adapt, and inspire is essential.

• Experience in leading and developing teams in fast-paced, customer-facing environments
• Strong decision-making skills with the ability to stay calm under pressure
• Proactive, solutions-focused mindset with excellent planning and organisational abilities
• Genuine passion for delivering outstanding customer service
• Willingness to undertake and complete safety and incident management training
• Commitment to inclusion, equity, and continuous professional development

• Experience in safety management, incident response, or incident investigation
• Commercial awareness including budgets or contracts
• Proficiency in IT systems, data analysis, and operational reporting
• Familiarity with railway operations or infrastructure projects
• Incident management experience (training provided)

Network Rail High Speed values diversity and inclusion. We are Disability Confident Leader and an employer that champions equality and belonging. We welcome applications from all backgrounds and are committed to accessible recruitment. If you require adjustments during the process, please let us know.

• A meaningful leadership role that contributes to passenger safety and satisfaction
• An inclusive team culture and opportunities for growth
• Training, development, and progression opportunities
• Be part of an organisation shaping the future of international rail travel

If you’re ready to lead with purpose and inspire others, apply today to advance your career in a world-class rail experience.

The role is based at Stratford International, with expected travel to other NRHS locations along the High Speed line.

Salary: £47,098 per annum. Closing date: 30 January 2026. Late applications will not be accepted.

To apply, click Apply Now. You will be guided through tips to help you prepare and submit your application. Network Rail benefits include: 28 days annual leave (plus bank holidays), pension schemes, travel discounts, training and development, and more.

Successful candidates may be required to undergo security vetting. The assessment process may include a competency-based interview and a presentation outlining a 30-60-90 day plan focused on safety, people, and operational performance. A drugs and alcohol test may be required as part of the process.