Account Director

About SMP Group

SMP Group is a leading, multi award winning producer in POS (Point of Sale) and Out of Home Advertising. We are the trusted partner for some of the world's most recognisable brands and retailers, delivering innovative, high-quality print and production solutions.

With a rich heritage of excellence and a forward-thinking approach, we pride ourselves on creativity, technology-driven manufacturing, and best-in-class client service. Sustainability, innovation, and people development are at the heart of our DNA. As a growing and acquisitive business, we have ambitious plans to further enhance our service and operational capabilities.

The Account Director is a senior, client facing leadership role responsible for transforming key client relationships from traditional supplier arrangements into trusted strategic partnerships. The role is centred on a proactive, customer centric approach, with a strong emphasis on service delivery excellence, service development, and continuous improvement.

You will act as the primary champion of our clients' businesses internally and externally, leveraging deep commercial and operational insight to align our solutions with client goals and objectives. Through senior stakeholder engagement, innovative contract governance, and inspirational team leadership, the role will drive sustainable value for both the client and the organisation.

• Own and lead senior level client relationships, engaging credibly always with a proactive agenda
• Develop a deep understanding of each client's business strategy, operating model, challenges, and growth ambitions
• Align service delivery, development initiatives, and commercial strategies to clearly defined client goals and outcomes
• Proactively promote our products, services, and innovation to deliver measurable client value
• Translate client insight into actionable opportunities for service improvement, growth, and development
• Lead the development of innovative solutions that improve client outcomes, efficiency, and competitive advantage
• Lead, motivate, and energise account teams to deliver outstanding service and continuous improvement
• Foster a high-performance culture focused on accountability, collaboration, and customer outcomes
• Embed a culture of continuous improvement across service delivery and account management activities
• Encourage innovation, challenge the status quo, and support teams to test and implement new ideas

• We are looking for an energetic professional with a flair for service delivery. You will bring:
• Proven track record in Account Leadership, Service Delivery and Development within complex environments
• Demonstrable experience managing and influencing senior client stakeholders
• Strong commercial acumen with experience managing contracts, governance structures, and financial performance
• Experience leading, developing, and inspiring multi-disciplinary teams
• Ability to translate client strategy into practical, value driven solutions
• Experience in transforming client relationships from supplier to partnership models
• Track record of delivering innovation and continuous improvement within contracted service environments

London SE18 - Hybrid working at client site when required

• A competitive salary and comprehensive benefits package
• A pivotal role within a growing, forward-thinking business with strong investment in technology and people
• An opportunity to make a lasting impact, shaping the future of the Client Services team
• A dynamic, fast paced environment that values innovation, collaboration, and professional growth

Join us and be part of a company that values Creativity, Excellence, and Continuous Improvement.