Operations Lead

Responsibilities

• Lead operations team and disseminates activities on a day-to-day basis
• Drives product KPI compliance and milestone updates
• Supports relationships with key customers and key suppliers resolving concerns, interacting with customer service, operations and sales personnel to resolve any conflicts on a timely basis.
• Lead Customs operations and execution with the scope of the entire country
• Coordinates all transnational operations (Export, Import and Customs activities), adhering to regulations and internal procedures
• Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements
• Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment
• Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means
• Develops a high-performance service culture within the Export and Import Departments
• Ensures realisation of budgetary performance by setting and monitoring clear objectives
• Manages interface with Customer Service, Product, and Global Service Centres as required
• Directly supports, negotiates, and administers contracts with Airlines and vendors supporting the Air Product
• Develops and oversees the Air procurement strategy, approach and business rules for carrier selection and utilization
• Leads and directs engagement with carrier performance management
• Leads and directs station Exports, Imports and Energy personnel on observance of operating plans supporting the air product
• Accountable for results of a large multi-category department, supply chain, or complex product lines, ensuring that performance meets overall business needs, including strategy, cost, cost savings, direction, and people management
• Ensures performance meets overall business needs at a global and regional level

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

Other

Skills and Abilities

• Excellent verbal and written communication skills and excellent time management abilities.
• Demonstrated initiative, ability to exercise good judgment, and ability to achieve results through others.
• Strong knowledge of contracting, negotiating, organization development/change management, budgeting, action planning and supervision are required for successful performance.
• Very strong conceptual, analytical, judgment and communication abilities are critical.
• Strategy and planning: an ability to think ahead and plan over a 12–24-month time span; strong customer orientation and excellent interpersonal and communication skills.
• Perform other duties as assigned.

Education and Experience

• Bachelor’s Degree/Business or relevant experience.
• Minimum of 4-5 years direct experience and working knowledge on customs and brokerage entry processing
• Minimum of 4 years' work experience relative to trade compliance

Certificate

• Professional certification may be required in some areas

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

High School or better.

• Minimum of 4 years' work experience relative to trade compliance.
• Minimum of 4-5 years direct experience and working knowledge on customs and brokerage entry processing.