Assistant Manager- Operations

Responsibilities:

• Oversee daily operations, including import, export, and cross-trade shipments.
• Monitor shipment flow, resolve operational issues, and manage exceptions or delays proactively.
• Lead the team to achieve the department's KPI goals.
• Act as the main escalation point for operational issues with customers, vendors, carriers, and overseas agents.
• Monitor operational costs, productivity, and shipment margins to ensure profitability.
• Identify inefficiencies and implement corrective actions to improve turnaround time and cost control.
• Review vendor invoices, resolve discrepancies, and support billing accuracy.
• Ensure full compliance with customs regulations, trade compliance requirements, and company SOPs.
• Review and improve internal workflows, SOPs, and systems to enhance operational efficiency and service quality.
• Drive continuous improvement initiatives and best practices across operations.
• Provide back-up support to the Operations Manager.
• Collaborate closely with Sales, Commercial, and Finance departments to ensure seamless service delivery and financial alignment.
• Participate in strategic planning and budgeting for the operations department.
• Other duties as assigned by the Operations Manager and/or higher management.

• Proven experience in operations management within the logistics or supply chain industry; experience in chemical logistics or tank container operations is an advantage.
• Strong leadership, team management, and people development skills.
• Solid knowledge of international trade terms (Incoterms) and documentation.
• High sense of responsibility, integrity, and a proactive work attitude.
• Relevant professional certifications (e.g., in supply chain management or dangerous goods handling) are preferred.