Commercial Strategy & Transformation Director

Strategy Director, Chief Commercial Office

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We are seeking a highly experienced and strategic professional to join the team of BNY’s Commercial Chief Operating Officer in London. The successful candidate will play a key role in driving the commercial strategy, optimizing sales operations, and enhancing the overall client experience. This is an exceptional opportunity to join a leading financial institution and contribute to the growth and success of our commercial office and the commercial transformation of BNY.

• Support the Chief Operating Officer in developing and implementing BNY’s commercial strategy and new commercial model, aligning with BNY's principles and strategic pillars
• Collaborate with senior leaders across the Coverage and Client Service practices and BNY to drive business growth and deliver exceptional client experiences, improve operational efficiency, and power our culture
• Develop and maintain strong relationships with internal stakeholders, including business leaders, product teams, and functional experts
• Analyze market trends, competitor activity, and client needs to inform commercial strategy and operational decisions, through industry segment, geographical and product lenses
• Oversee the development and execution of strategic and targeted commercial initiatives and buildouts, ensuring timely and effective delivery and communication
• Deliver against different ways to “tell the story” of BNY’s commercial transformation, both internally and to our external relations teams
• Foster a culture of innovation, with a focus on practical and effective applications of Artificial Intelligence, working with BNY’s AI Hub
• Identify and mitigate risks, ensuring compliance with regulatory requirements and BNY's policies

• Extensive experience in a similar role, preferably in the financial services industry
• Proven track record of driving business growth, improving operational efficiency, and enhancing client experience
• Strong understanding of commercial strategy and sales operations and enablement
• Excellent leadership, communication, and collaboration skills
• Ability to think strategically, analyze complex data, and make informed decisions
• Strong business acumen, with a deep understanding of the financial services industry and market trends
• Fluency in languages other than English is a plus

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.