Retention Team Leader

Retention Team Leader / Relationship Management Team Lead

£32,500 - £35,000 base salary + up to £20,000 bonus (OTE £55,000). Manchester City Centre – Fully Onsite.

Perm

January 2026 – Closing date for applications 5th January 2026.

An exciting opportunity has arisen for an experienced Retention Team Leader to join a market‑leading Employee Assistance Programme (EAP) and Occupational Health provider based in Manchester City Centre. You will lead a high‑performing Relationship Management / Client Retention team, playing a key role in retaining existing clients, identifying upsell opportunities and developing team capability through coaching, mentoring and performance analysis. This role is ideal for a confident people leader who thrives in a fast‑paced, fully onsite environment and enjoys balancing commercial outcomes with team development.

• 32,500 – £35,000 base salary
• Up to £20,000 annual performance‑related bonus
• OTE up to £55,000
• Awarded ‘Best Places to Work’
• Rapidly growing, well‑funded organisation
• Clear career progression opportunities
• Fully onsite role in Manchester City Centre

• Leading, mentoring and motivating a team of Relationship / Retention Executives
• Driving client retention, renewals and upsell performance
• Conducting regular 1:1s, coaching sessions and quality assurance reviews
• Setting and monitoring individual and team KPIs
• Analysing performance data to identify trends and improvement opportunities
• Supporting client and broker meetings around renewals and service delivery
• Coordinating training plans for new starters and ongoing development
• Promoting a collaborative, high‑performance team culture

• Proven experience as a Retention Team Leader, Team Leader, Account Management Lead, or similar
• Strong background in client retention, relationship management or customer success
• Confident people manager with coaching and mentoring experience
• Commercial mindset with experience driving upsell or revenue growth
• Strong data analysis and reporting skills (Excel essential)
• Excellent communication and stakeholder management skills
• Comfortable working fully onsite in Manchester City Centre

• 25 days holiday + bank holidays (plus birthday off)
• Private medical insurance (after 5 years' service)
• Profit share scheme
• Free 24 / 7 onsite gym
• Monthly social events with free food & drinks
• Generous pension contribution
• Family‑friendly cash plans
• Structured induction & ongoing professional development

If you’re an experienced Retention or Relationship Management Team Leader looking to take the next step with a growing, award‑winning organisation – we’d love to hear from you. Apply today to secure your place in this exciting Manchester‑based leadership role.