Claims Operations Manager

Claims Operations Manager - UK & Lloyds

London, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

As part of the Claims Operations team, you will be responsible for helping to coordinate critical claims operational activities and projects in the UKI region, working with the CLT and the Claims Business Support team and familiarizing yourself with systems and processes as required. The role includes (but is not limited to) accountability for helping to drive successful implementation of strategic and local regional initiatives through effective stakeholder, programme and project management and playing a pivotal part in the continuous improvement agenda of the region with deep dives into our processes and procedures.

You will collaborate with stakeholders outside of the UKI claims team in order to improve engagement and to best advance the regional team objectives.

You will be based in the London - however we are excited to have implemented our Smart Working initiative offeringa hybrid way of working, combining both remote and office working.

Whatyou’ll be doing

What will your essential responsibilities include?

• Assist CLT to deliver regional objectives. This will involve helping to plan and coordinate regional change and Continuous Improvement initiatives to include being responsible for individual work streams, managing Claims initiatives, process review and improvement and updated training. Working closely with the wider UK ECLT and the CLT where required.
• Adherence to agile project methodology, in preparing and maintaining up-to-date project plans, budget forecasts, monitoring project progress, reporting project status to stakeholders, planning and coordinating resource and active participation in finding solutions where necessary
• To participate in a variety of initiatives based on needs of the business which may encompass involvement in system upgrades, regional roll out of global projects, streamlining processes & procedures, and reporting and data validation in the UK both from within Claims and with external stakeholders
• Assist in developing, managing and overseeing efficient and cost effective UKI processes including the identification, evaluation and implementation of operational improvements targeting service and quality.
• Familiarising yourself with systems, market practices and processes as required. Work with the Head of Claims Operations and CLT to maintain awareness of London Market (eg LMA) system and operational strategies and initiatives and participate to ensure AXA XL is represented and is well positioned and prepared for forthcoming changes and evolving projects

You will report to – Head of Claims Operations – UK & Lloyds

We’re looking for someone who has these abilities and skills:

• Proactive, self-starter, excellent communications skills and people’s person
• Strategic and collaborative thinking - visualizes what doesn’t exist; identifies gaps and navigates delivery of results via collaboration with other colleagues and teams.
• Exceptional quantitative and qualitative analysis skills, trending and data assessment for decision support.
• Claims experience within the London Market preferable
• Superior verbal and written communication skills, and the ability to positively interact with key stakeholders.
• Demonstrates resource and project management capabilities including use of Loop or similar to track progress
• Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities. Willing to ask questions and explore new ideas.
• Nimble, comfortable with change and able to work in a fast‑paced environment, efficiently juggling numerous concurrent responsibilities while maintaining quality.
• Excellent team player with ability to develop and maintain productive working relationships with multiple stakeholders and in collaborating effectively with peers in order to achieve team goals.
• Proven ability to display initiative and confidently create disciplined solutions…