Associate Director, Treasury Services

The Associate Director leads a team that directly interfaces with Treasury. Day-to-day, the team is responsible for the funding and timely settlement/management of EBRD’s Banking and Treasury products across global markets. The individual will closely interact across all aspects of the Operations and Service Management (OSM) function, engaging with many stakeholders across Treasury, Cash Management and Payments. They also represent EBRD during interactions with other institutions involved in related activity and are responsible for engaging and collaborating with OSM’s stakeholders at a senior level.

In addition, working with the Director, the role holder will provide vital assistance in helping determine the function's strategic direction and operational goals, adopting a continuous improvement mindset and fostering a service management culture.

OSM teams typically manage a range of activities that include:

• Leading/working amongst a team of c.10 staff responsible for day-to-day operational activity, working across a wider Operations department of c. 150 employees.
• Delivering expertise and advice across a range of Treasury and Banking Products.
• Collectively responsible for the settlement of USD 1 billion per day in transactions contributing to a total balance sheet size of €50 billion and P&L of up to €1 billion, plus between 150 – 200 Donor Funds with an aggregate value of €1.5 billion.
• Collectively responsible for the settlement of between 50 and 200 trades per day.
• Has sole responsibility over the completion of individual deal transactions relating to their team, portfolio or product.
• Facilitating c. 40,000 transactional payments p.a. (with c. Euro 16bn equivalent value)

• Plan, lead and manage the operational delivery of the team on a day-to-day basis, ensuring a ‘no surprises’ approach to service performance and delivery across key users.
• Ensure appropriate resources are planned across the department, with shortfalls identified and escalated through established governance routes (capacity management).
• Demonstrate personnel commitment to delivering outstanding operational performance demonstrated by adherence to established operational metrics – timeliness, quality and customer satisfaction.
• Communicate with relevant departments that may have significant implications for projects or related transactional activity to ensure that the decision-makers are aware of the risks involved.

• Working in a partnership approach with colleagues in Operational Risk to establish an effective control environment, taking direct responsibility for building a control-oriented mindset/culture amongst the team.
• Promote and maintain a culture such that all team members are responsible for the quality of their output.
• Manage risks to a successful outcome through the established Risk management framework.
• Proactively take responsibility for improving the control environment, including the design of preventative controls and automation to eradicate the need for detective/manual controls.
• Liaises with internal and external auditors, responding to queries as necessary.
• Ensure that new processes and practices are conducted in line with quality standards, applicable standards/policies and relevant legislation.
• Manages business and institutional/external relationships to ensure the Bank’s interests are fully protected and supported.
• Provide expertise in products, processes and/or procedures and lead interdepartmental special projects aimed at the facilitation of cooperation, exchange of information and harmonisation of internal policies and procedures. Where necessary, deliver educational material across wider teams (within and outside of OSM).
• Responsible for leading the delivery of a ‘best in class’ operational function, using contemporary techniques, principles and practices to achieve this.
• Develop/maintain links with international (external) organisations to represent EBRD and keep abreast of contemporary practices and themes in the market, sharing outcomes across OSM.
• Where required, seek to proactively understand…