Senior Operations Manager; Ground

Senior Operations Manager (Ground) – Marylebone Cricket Club

Marylebone Cricket Club (MCC), owner of Lord’s – the “Home of Cricket” – is the world’s most active cricket club and custodian of the Laws of Cricket. Renowned globally for excellence and prestige, MCC delivers outstanding experiences for visitors, from international matches to exclusive events.

We are seeking a Senior Operations Manager (Ground) to lead stewarding and safety operations at Lord’s. You will manage up to 600 casual staff, oversee recruitment and training, and design match day safety and security plans in collaboration with senior leaders. The role involves working with key stakeholders, including local authorities, emergency services, and the ECB, ensuring compliance and exceptional service standards.

You will also support safeguarding and accessibility initiatives, shaping match day delivery in these critical areas. This is an exciting opportunity for an experienced venue or event operations professional to take on a high‑profile role at an iconic sporting venue.

Normal working hours will be 09:00 to 17:00, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked; making a total of 35 working hours per week.

This job entails occasional evening work as well as regular weekend work from February – September. On certain cricket days (major match days e.g. international match days) you will be required to work for up to 16 hours a day on consecutive days.

To help design and deliver the daily stewarding and security operation for the Ground in compliance with the terms and conditions of the Lord’s Safety Certificate and the business needs of MCC.

• Deliver the daily safety and security operation on all match days and non‑match days
• Manage the Stewards’ Office
• Recruit, train and deploy stewards and security personnel
• Manage relationships with the steward agencies engaged at Lord’s
• Review and update safety and security documentation and plans, including the Ground Safety Operations Manual, emergency procedures manuals, steward handbook, briefing documents, and training records
• Represent MCC at the Lord’s Safety Advisory Group and otherwise liaise with the local authority, emergency services, the England & Wales Cricket Board, the Sports Ground Safety Authority and other external stakeholders
• Work closely with the MCC Accessibility & Safeguarding Officers on service delivery and training requirements
• Act as main ops liaison with the Brand Manager on operational requirements in terms of signage and other inventory
• Manage a budget of £3m plus
• Act as ambassador for the MCC in all interactions with Members, visitors, and stakeholders

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

• Attendance at all major match‑days, including weekends, as required
• Any other duties, whether in the Department or elsewhere around the Ground, as required
• Act as Senior Operations Manager (Ground) on all match days, involving work up to 16 hours a day
• Assist with any aspect of the Ground’s match‑day safety and security operation as directed by the Safety Officer

• Responsible for the safety of yourself and others through adherence to MCC and legal safety rules and procedures
• Report any unsafe practices, equipment or circumstances as appropriate
• Comply fully with relevant security policies and procedures
• Be familiar with fire procedures and evacuation procedures and be prepared to operate when trained as a Fire Warden

SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality.

ATTENTIVE

We are open and welcoming to all, always paying close attention to people’s needs.

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate.

TOGETHER

Like players, we…