Project Manager – Payment Operations

Project Manager – Payment Operations

Role

Title:

Project Manager – Payment Operations
Reports to: Director Payment Operations and Change
Location: London
Job Type: Permanent

The Payment Operations team plays a key role in modernising processes, driving automation, and creating a best‑in‑class operation. The team manages critical relationships globally with payment networks, card schemes, acquirers and associated service providers, overseeing monitoring, issue resolution and escalation management.

We are looking for a hands‑on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Payment Operations team, initially managing the Payments workstream of a wider transformation programme.

• End‑to‑End Delivery
  :
  Own planning, execution and cutover for multiple Payment Ops projects simultaneously.
• Operational Readiness
  :
  Define and implement readiness criteria, run rehearsals and ensure BAU teams are prepared for go‑live.
• Project Planning & Governance
  :
  Develop integrated project plans with milestones, dependencies and critical paths; maintain RAID logs; run governance forums with clear decision‑making.
• Status Reporting
  :
  Provide accurate, timely reporting on milestones, deliverables, risks and issues to stakeholders and senior leadership.
• Scheme & Provider Implementations
  :
  Deliver projects involving payment schemes (Faster Payments, BACS, SEPA, CHAPSWIFT), card schemes (Visa/Mastercard) and service providers.
• Tracking & Reporting
  :
  Monitor progress, manage risks/issues proactively and keep the project on track.
• Compliance & Assurance
  :
  Integrate regulatory and scheme requirements early; maintain audit‑ready documentation.
• Global Coordination
  :
  Support initiatives across all EML regions, managing time zones and regional requirements.

• Proven delivery of payment and/or card scheme implementations.
• Hands‑on experience delivering initiatives in Payment Operations or Card Operations.
• Strong understanding of operational processes, scheme rules and readiness planning.
• Solid project management capability: planning, governance, RAID management and stakeholder engagement.
• Intermediate proficiency in MS Project, Excel, Visio, PowerPoint and SharePoint; experience presenting to senior leadership.
• Track record of delivering projects on time and within budget.

• Bias for action: unblock, decide and deliver.
• Governance balance: apply the minimum process for speed and control.
• Excellent communication and stakeholder management: engage at all levels, summarise complex information and influence decisions.
• Decisiveness: demonstrate sound judgement in resolving business problems.

• Recharge and Give Back
  : 25 days annual leave, 2 volunteering days, birthday off and 5 extra Take5 days when you’ve used core leave.
• Global Opportunities
  :
  Collaborate across Australia, the UK, North America and Europe – secondment opportunities available.
• Work Your Way
  :
  Hybrid working that fits your lifestyle.
• Family First
  : 12‑weeks full pay for Primary Caregivers, 4‑weeks full pay for Secondary Caregivers.
• Invest in You
  :
  We cover professional memberships and offer a competitive pension scheme.
• Wellbeing Matters
  :
  Private medical insurance, long‑term illness cover and life assurance.
• Perks & Rewards
  :
  Short‑term bonus scheme, Cycle2
  
  Work, 24/7 Employee Assistance Programme and exclusive discounts via Spectrum.
  
  Life’s Benefits Hub.

At EML, we move fast, think big and build smart. We are a fintech that thrives on fresh ideas, bold thinking and getting things done – together.

• One Team – We back each other, move as one and win together.
• Openness – We share speak up and stay curious.
• Awesomeness – Bold thinking, great energy and pride in what we do.
• Simplicity – We cut through the noise and focus on what matters.

EML is an ASX listed company headquartered in Brisbane, Australia, with around 500 employees across Australia, Europe, the UK and America.

Integrated into our Core Values is EML’s commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance, and encouraged to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.