Senior Account Manager

Location: Greater London

** Agence :
** Havas Helia
** Description du poste :
** Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.
** Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.
**** And you’re a big part of making this happen.
**** Better together
**** 18 countries, 1,200+ people, 25 Villages.
** When you work with us, you’ll also be joining
** Havas CX** – an international group dedicated to delivering
** meaningful customer experiences
** across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company. Together we transform brands through our unique approach.
** Your future
** Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly
** meaningful**.But it’s not just brands we empower. Working for
** Havas CX helia
** means you’re working for a company that loves to
** empower its people**, too.

While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.

Both professionally and personally,
** we help you make a difference** – so you can enjoy a rewarding career in our industry.
** Role:
** Senior Account Manager
** Reporting to:
** Account Director
** Overview
* * We’re looking for a proactive, curious and driven Senior Account Manager to work on one of our flagship accounts. This role is ideal for someone who enjoys variety, takes real ownership of their work and thrives in a collaborative, fast-paced agency environment.

You’ll be comfortable managing complex, multi-channel campaigns, building strong client relationships and working closely with internal teams to deliver great work.
** Key Responsibilities
*** Manage a diverse range of projects across brand and product advertising, including original still and moving image production, global-to-local adaptations, design and copy briefs, customer magazines, web campaign landing pages and retailer toolkits.
* Take ownership of day-to-day campaign delivery, keeping projects moving, managing timelines and ensuring work is consistently well executed.
* Work closely with Creative, Planning, Resourcing and Design teams, as well as Havas sister agencies and third-party partners, to deliver seamless campaigns.
* Build trusted client relationships and confidently present work, proposals and recommendations (with team support where needed).
* Proactively manage client expectations and deliver against agreed objectives.
* Add value to the strategic and creative direction of campaigns – not just delivering the work but also helping shape it.
* Maintain a strong understanding of the client’s business, competitors and wider market, sharing relevant insights with the team and clients.
* Spot opportunities for account growth and support additional work where appropriate.
* Ensure accurate forecasting and financial management across your projects.
** Experience & Skills
*** Solid agency experience in an account management role (3-5+ years), with exposure to integrated marketing campaigns.
* Experience across a broad range of disciplines, particularly paid social, digital display, brand activity, original editorial content, shoots and events, campaign localisation and media partnerships.
* An interest in luxury and automotive branding is desirable; experience in these sectors is a strong plus.
* Strong verbal and written communication skills, with confidence presenting to clients.
* Highly organised with excellent attention to detail and the ability to juggle multiple projects.
* Comfortable working autonomously and leading individual project work streams.
* Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint and Teams).
* Experience working with digital channels and…