Operations Manager – Build-to-Rent; BTR

Overview

We are recruiting an Operations Manager to oversee the day-to-day performance of a Build-to-Rent portfolio in London. This role is responsible for delivering high operational standards, an excellent resident experience, and effective management of on-site teams and contractors.

• Oversee daily operations across the BTR scheme
• Ensure consistently high customer service standards
• Manage on-site teams including resident services and facilities
• Oversee contractor performance and service level agreements
• Ensure full compliance with health & safety and statutory requirements
• Support budget control and operational cost management
• Handle escalated resident and operational issues
• Work closely with senior stakeholders to drive continuous improvement

• Proven experience in Build-to-Rent, residential, or property operations
• Strong people management and leadership capability
• Excellent organisational and problem-solving skills
• Commercial awareness with experience of operational reporting
• Confident managing contractors and third-party suppliers
• Strong communication and stakeholder management skills

London

£55,000 per annum, plus benefits