Project Manager, Hospitality, Capital & Development Projects - O2 Arena

Project Manager - Hospitality, Capital & Development Projects - The O2 Arena, London | Full-time / Permanent

£60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

As Project Manager, you will lead the delivery of strategic initiatives at The O2, working closely with the Director of Strategy, General Manager, and senior leadership team. You will manage projects end to end, from concept to implementation, delivering measurable improvements in guest experience, operational efficiency, and commercial performance.

This role suits a Project Manager with experience in hospitality, live venues, construction‑led or refurbishment environments, or similarly complex operations, where projects combine physical spaces, operational change, and digital or systems‑enabled processes. You will balance strategic thinking with hands‑on delivery in a fast‑paced, live environment.

• Lead the planning and delivery of multiple concurrent projects, ensuring alignment with agreed scope, timelines, budgets, and quality standards. This includes annual Capex planning and delivery.
• Develop clear project plans covering objectives, milestones, dependencies, resources, risks, and governance.
• Deliver projects that may include venue enhancements, refurbishment or construction elements, operational change, and digital initiatives.
• Monitor progress, identify risks and issues, and implement corrective actions as required.

• Build strong relationships with senior stakeholders, operational leaders, project sponsors, suppliers, and partners.
• Coordinate effectively across operational, technical, digital, and third‑party teams.
• Communicate progress, decisions, and outcomes clearly, managing expectations and resolving issues constructively.

• Plan and manage resources effectively, including people, budgets, technology, and external suppliers.
• Identify capacity or capability gaps and work collaboratively to address them.
• Maintain financial control, ensuring projects deliver clear commercial value.

• Define and track KPIs to measure delivery success, operational impact, and return on investment.
• Produce concise, insightful reporting on progress, risks, and benefits realisation.
• Use performance data to inform decisions and support continuous improvement.

• Work with venue and functional leaders to maintain engagement and focus on great food and hospitality.
• Support performance management, succession planning, and talent development where projects impact teams.
• Ensure clear communication during periods of change and coordinate training to support new processes or systems.

• On‑time completion of projects and achievement of key milestones.

• Effective budget control and operational cost reduction.

• Positive feedback from internal and external stakeholders.

• Measurable improvements in productivity, efficiency, and service quality.

• Demonstrable financial and operational benefits delivered.

• Successful delivery of training…