Senior Account Manager

ELEVATE PEOPLE & PURPOSE

ABOUT US

We are a globally acclaimed people agency established in Germany since 2021 but we are more than an agency we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Award-Winning Excellence:
Standing tall as an industry leader Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.

Global Presence:
With strategic offices in London Paris Berlin Atlanta and LA and a network of partner agencies spanning the globe Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1 Meta Disney Coca-Cola Octagon Jack Morton On Location and more.

Innovation:
Elevate doesnt just keep up; we lead the way in staffing using innovation and insight to create extraordinary moments.

More Than Staffing:
Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading data-driven reporting tool Impact provides real-time insights backed by over 250 individual data points empowering brands to understand and connect with their consumers.

THE ROLE

This is an exciting role for an experienced Account Manager working directly with our biggest client Nespresso. If youve got solid experience in handling large detailed staffing projects in a range of formats then this could be for you. This is a great opportunity for someone with strong management skills and a head for problem solving and quality staffing solutions.

This role is a full-time position and works within our current hybrid working structure where you will be expected to work within our office in London at a minimum 3 days per week. You will be responsible for executing specified service plans and representing our agency to the client. We are looking for a candidate who is available to start immediately.

How your role links to Elevates four core values :

• People People building a bridge between the clients and field staff ensuring relationship building in every direction is at the heart of everything we do
• Elevation each project should be evaluated and learned from to ensure we are elevating each project we do with a client to make it the best it can possibly be
• Take Pride We are a people business so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing
• Better Together The work we put in should be divided and conquered between the team. The senior team will always be there as a listening ear to guide you and support where necessary

ROLES & RESPONSIBILITIES

• Manage the day-to-day relationship between Nespresso Store Managers and Elevate in a professional manner and create a partner rather than supplier relationship
• Ensuring we meet all client KPIs and SLAs and implementing corrective action plans when targets are not achieved
• You will be responsible for creating regular client presentations for our client (and presenting them) to show our results including performance analysis and actionable insights
• Ensuring we are working compliantly to Nespresso in store requirements putting processes in place to show this and able to provide proof of results / data when required
• To be able to interrogate briefs ask relevant questions and if applicable offer advice on how to improve a campaign
• Tight financial management & control of campaign budgets to ensure margin is met. Proficiency with Excel.
• Understanding of company financial systems including mark-up invoicing budget reconciliation POs etc.
• Building and maintenance of strong client relationships from brief taking through to project delivery & evaluation.
• Review data regularly to ensure accuracy completeness and KPI alignment
• Management of Nespresso Staffing Executives and Regional Managers in Germany and supporting them in the recruitment onboarding and optimisation of processes
• Coordination of online and in-person trainings in Germany
• Display excellent communication skills when dealing with Nespresso
• Build strong relationships with the teams and ensure campaign KPIs are met
• To be able to manage your own time and the time of others who are working with you on this project
• Use initiative to solve problems effectively and efficiently

REQUIREMENTS & SKILLS

• German language is a MUST at a native / fluent level.
• Proven experience in a client-facing account management role within an agency environment ideally in experiential event or retail staffing.
• Track record of growing leading world class teams delivering excellence for blue chip brands.
• Pro-active growth mindset capable of foreseeing issues and dealing with resolution without significant management supervision
• Well-developed interpersonal skills and experience in interacting with clients.
• A first-class listener and communicator with great organizational and trouble shooting skills.
• Strong project management skills with dedication to…