Managing Partner; FTC

Job Description

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat is an award‑winning media agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

The purpose of the Managing Partner is to play a senior leadership role in owning and driving the relationship with one of the largest Financial Services advertisers in the UK as well as driving the performance forward of a key luxury fashion brand. You will play a vital role in looking to the horizon and helping them to move their business forward and define the role that media and communications will play in helping to execute this.

You will lead, inspire and motivate our people within the group to deliver best‑in‑class service and output for your clients by ensuring the right team fit.

You will develop a deep understanding of how each client’s business operates and what their key objectives and challenges are. You will then use this knowledge to improve the partnership and develop dentsu solutions to help your clients achieve their business goals; ultimately driving growth, revenue and profitability for both the client and dentsu.

• Owning the client relationships within the group, improving, developing and ensuring excellence in client service and moving us from a service provider to a true business partner.
• Identify the client’s service requirements and develop & execute a plan that exceeds a client’s expectations, maximises business growth, income & profit for our clients and us.
• Escalation point for any client issues – pulling together the right people from around dentsu to solve any issues in a timely manner, being an open, honest & trustworthy partner for the clients.
• Continually driving forward the relationship, asking questions and agitating for better.
• Truly understand and are able to articulate the impact of our activity on the clients business and understand the trading environment that the client is working in.

• Lead and inspire the team in your group - creating a positive team dynamic where great work and behaviours can be exhibited,
• Ultimately responsible for the career development of your group; but specifically managing and coaching the Client Partners to ensure we are growing and developing talent. Always thinking to the future about succession planning, nurturing top talent and career opportunities for the team across Carat and beyond.
• Work with the Client MD and other Managing Partners to ensure the right team resourcing requirements are planned for and implemented across your group and the agency, flexing your resource according to demand.

• Developing deep understanding of the clients’ business to develop & action strategic Client development growth plans as to how we deepen, grow & sustain our partnerships.
• Ensure we hit our commercial targets, overseeing any new commercial opportunities & delivering dentsu growth within the client group.
• Accountable for managing client profitability information within the group & looking at how we can improve efficiencies and productivity to maximise this.

• Driving best in class work by understanding channel approaches and pushing expertise forward.
• Crucially enabling the team to deliver market leading strategy and…