General Manager - Road House

General Manager – High Road House,

As General Manager you are responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention, and optimal profit at a Soho House & Co. property, including, but not limited to, membership, wellness & gym, and all F&B operations. You are an ambassador for the Soho House brand, fully embracing its ethos, supporting staff, member, and guest experience, and serving as an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and ensure member and guest satisfaction.

A successful General Manager will collaborate with the Executive Chef, Regional Business Leaders, and COO to develop strategic business objectives and goals that optimise the business’s performance and profitability.

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate;
  Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• Take 2 days paid a year to support a charity of your choice through Soho Impact
• Free Counselling Sessions
• Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop personally and professionally
• Team Events: from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events you can sign up to

• Influential leader and strategic business partner to internal and external stakeholders, delivering an elevated, approachable and profitable experience that is consistently assessed for improvement and innovation.
• Responsible for assessing the business on a weekly/daily basis and providing reports on the economic and operational state that trigger action plans to support operational improvements, optimise profit, minimise margins and promote exceptional experience for member, guest, staff.
• Adhere to Soho House & Co policies for site safety, food safety, allergy procedures and create a safe, clean and inviting space for members & guests, following local, government and regional compliance and legal standards.
• Collaborative partner to all leading Support Office business functions for guidance, optimisation of brand improvement, and day‑to‑day operational support.
• Build and lead a team that drives sales and staff/member retention through F&B/Operations, PR, Social, Events & Programming and Facilities.
• Oversee the creation, collaboration of regional properties, execution and planning of any “big moment” such as winter roof conversions, Halloween, off‑site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
• Guide, develop and implement decisions that outline policies, procedures and systems to improve business operations, service, retention and overall experience.
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Food & Drink, Finance.
• Oversee complete wage control and management.
• Ensure compliance with all permits and regulations, including conditional use permits.

• At least 7+ years managing high‑volume Food and Beverage (F&B) or multi‑unit operations.
• Understand, maintain and enforce local and government food safety, risk prevention, fire prevention, Labour laws and emergency procedures to ensure the safety of staff and guests.
• Ability to supervise, train and motivate all levels of employees.
• Interview all new and prospective hires (internal/external) and adhere to P&D policies while supporting the team’s growth, development and success planning.
• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
• Innovator and influencer with previous experience managing F&B operations that focus on service and providing top‑quality experiences through food and drink.
• A creative and analytical thinker with strong business aptitude, driven by results and guest satisfaction, naturally hospitable.