Site Manager - Battersea

Site Manager - Battersea

Join to apply for the Site Manager - Battersea role at Deliveroo.

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery‑only sites – Editions and HOP.

Battersea

45 hours per week

The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that the operation remains safe, legal and compliant.

• Own the day‑to‑day operations in your site.
• Lead through your respective team working closely with your site team and the multi‑site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in.
• Lead in accordance with the Deliveroo values and ensure your team follows suit.
• Develop, train and motivate all employees to achieve ambitious targets.
• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.
• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
• Execute cost control and adherence to budgets. As the Site Manager you will have direct control of Opex spending, maintenance and will influence utilities and labour spending.
• Keep all relevant trackers, logs and sheets up to date with operational and financial data.
• Drive strong standards within your site, adhering to space management principles in addition to delivering a clean, tidy, organised site environment.
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for daily operations. Ensure all product recalls and withdrawals are actioned as per company guidelines (e.g. Ancillaries).
• Ensure Food Safety regulations are being followed on site. Work closely with your site team and multi‑site manager to train the team on new food safety requirements, holding partners accountable for compliance.
• Supervise accurate time‑keeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working‑time directive requirements.
• Ensuring appropriate staffing at site to maintain daily operations.
• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
• Participate in relevant meetings, ensuring contribution and clear communication where appropriate.
• Monitor customer feedback seeking opportunities to improve the customer experience.
• Own the relationships with your restaurant partner kitchen teams, holding weekly and monthly meetings with the chef in charge to discuss performance and strengthen relationships. Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.
• Liaise with your various counterparts across the business to improve overall operational performance.
• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives.

• Minimum of 1‑2 years of junior management food & beverage experience. Ideally in the restaurant industry.
• Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best…