Professional Services Director - Fire, Health and Safety

Professional Services Director - Fire, Health and Safety

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Ark Workplace Risk | Hybrid with travel to our London office | All Business Expenses | Competitive Benefits and Healthcare

At Ark Workplace Risk, we empower our clients to confidently manage risk, compliance, and safety through a trusted partnership built on expert knowledge, innovative solutions, and proactive guidance and insight.

About Ark Workplace Risk:

• Proven Expert Knowledge: With over 30 years of experience and a trusted reputation among 200+ UK organisations, we provide workable solutions that align with our clients’ organisational and business goals, as well as regulatory requirements.
• Industry-Leading Software: Our innovative tools streamline risk and compliance management, putting clients in control and enabling them to demonstrate accountability to stakeholders.
• Insight-Driven Solutions: As industry thought leaders, we provide actionable insights into emerging legislation, guidance, and industry trends, ensuring court‑readiness for their business.
• Responsive Partnership: From everyday business‑as‑usual guidance to urgent, critical, complex, and contentious scenarios, we work in partnership with clients, becoming their trusted advisor and solution provider, whenever and wherever they need us most.

Role Summary

We are seeking a dynamic Fire, Health & Safety Director to lead and optimise our Professional Services consultancy function, ensuring the delivery of high‑quality, compliant, and commercially effective professional services. This role will be responsible for leading, managing, recruiting, and supporting the Professional Services team, which delivers assignments to clients across more than 20,000 properties, including landmark sites such as The Shard and the Landmark Pinnacle.

You will ensure the team is aligned with our core values, recruit new consultants and assessors, and drive performance improvements both individually and collectively. The role will also champion the development of team capability, technical excellence, and professional behaviours to maximise billable utilisation, protect margins, and maintain consistent client delivery. In addition, you will work closely with Product Management, providing coordinated technical insight to enhance existing offerings, support new product development, and resolve performance or delivery challenges.

What You’ll Be Doing

Working as part of the leadership team, you will shape strategic priorities, strengthen our competence framework, support succession planning, and contribute to the development of tools and knowledge that create competitive advantage. You will also play a key role in driving digital enablement, lean practices, innovation, and employee engagement using the Q12+ model.

Key responsibilities

• Lead, manage, and support the Professional Services team, embedding a “Great, not Good” culture and ensuring long‑term sustainability.
• Align the team to core values, recruit new consultants/ assessors, and enhance performance at both individual and team levels.
• Provide direction on high‑level consulting projects and assignments.
• Contribute to organisational strategy, including succession planning and skills development.
• Improve tools, frameworks, and technical competence to establish a competitive edge.
• Foster a culture of shared purpose, accountability, and engagement.
• Own the quality system, budget, people management, and team growth.
• Identify opportunities for digital innovation and leverage technology to improve efficiency and client success.
• Troubleshoot client issues and ensure corrective actions align with strategic and financial objectives.
• Deliver and report performance objectives into the Ark leadership team; ensure product roadmap execution.
• Drive waste reduction, lean operational practices, and continuous improvement.
• Support marketing activity (blogs, webinars) by utilising team expertise.
• Manage the function using the company’s operating system (e.g., EOS).
• Maintain operational excellence through strong utilisation, quality, compliance, and margin performance.

Practical Requirements

• MIIRSM, CMIOSH or equivalent.
• Experience of change…