Head of Consulting Operations; FTC

We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges.

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.

The Head of Consulting Operations leads the Consulting Operations team, designing and delivering new, value-adding initiatives and services for the consulting population. This role is pivotal in partnering with both corporate and consulting teams to understand their business needs and priorities to drive solutions that enable consultants to be effective, productive, and positioned for growth. Additionally, the role is responsible for building and developing a high-performing Consulting Operations team, providing leadership, management, and professional development.

You will have the opportunity to deliver the transformation of Consulting Operations offerings by implementing new service solutions, developing the team’s brand identity and embedding operational excellence across the firm, in alignment with the company’s strategy.

Strategic Partnership & Service Delivery

• Ensure delivery of the Consulting Operations transformation plan, aligned with the firm’s overall objectives.
• Build strong relationships and collaborations with cross-functional peers, Directors, and business leaders.
• Work closely with business leaders to understand evolving expectations and needs as the business grows.
• Identify and drive improvements and efficiencies in global working processes to enable seamless operations.
• Develop, and manage a Consulting Operations team capable of delivering global solutions.
• Provide leadership, management, and development opportunities for team members.
• Foster a culture of operational excellence, innovation, and continuous improvement.

Project Management & Delivery

• Oversee the planning, execution, and delivery of key operational and transformation projects, such as Baringa’s Cross-Border Working service and Knowledge & Information Management Ecosystems, ensuring they are completed on time, within scope, and on budget.
• Maintain portfolio oversight of all ongoing projects, proactively reporting on portfolio health, benefits, and impacts to senior stakeholders and business leaders.
• Implement and utilize project management tools and methodologies to track progress, manage risks, and communicate status to stakeholders.
• Ensure alignment of project outcomes with business priorities and strategic objectives.

Change Management

• Lead and support change management initiatives to embed new processes, systems, and ways of working across the consulting business.
• Develop and execute change management plans, including stakeholder engagement, communications, and training.
• Monitor and measure the effectiveness of change initiatives, making adjustments as needed to ensure successful adoption and sustained improvements.

• Experience in strategic planning, transformation and change management
• Proven track record of solving a diverse set of problems
• The ability to understand, translate and roll up individual problem statements and improvements into the big-picture of a multi-year transformation programme both quantitatively and qualitatively. Ideally through having done this in multi-year transformations previously.
• Experience implementing value-driven strategies that enhance…