Head of Client, Evolve

The Head of Client will have ultimate responsibility for ensuring their group Clients are receiving the highest level of client service and best in class UK/international OOH planning and buying. Working across your agency group, the Head of Client will be responsible for the delivery of forecasted revenue and commercial targets and will be required to create and implement strategies to drive growth across their agency roster.

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry . In just over a decade , our desire to offer intelligent, creative, technology‑led OOH solutions and a full‑service OOH offering saw us grow into a team of over 4 50+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry .

We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients ; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

The Head of Client will be responsible for building strong relationships with all key agencies and client stakeholders and driving growth through leveraging new and established relationships to uncover new commercial opportunities for the business.

In this role, the Head of Client will be required to work with their Business Directors to create bespoke programs of engagement in line with our client and agency strategy. They will support, coach and mentor Business Directors to ensure that they too are delivering in their roles, whilst also being a key point of escalation, resolving client servicing issues and client/campaign challenges effectively and continually improving business outcomes for our clients.

This role works closely with, and reports into, the Managing Partners, with its key focus being to drive commercial growth by ensuring that client and agencies continue to see Evolve/T.I as THE best OOH agency globally due to on our market leading client service, results driven strategic planning capability and our global OOH expertise.

• Overall responsibility for the day-to-day running of your team/group of agencies and for positive feedback in annual agency surveys.
• Work with BDs to create annual agency business plans that will deliver growth for Evolve/T.I.
• Work with BD to ensure the team successfully deliver high quality, strategic and successful international and UK client campaigns across your agency group.
• Create and help deliver quarterly inspiration sessions and international content across key agency groups to help drive growth in OOH revenue.
• Ensuring team put effectiveness at the core of their planning and include research solutions within responses to briefs.
• Responsible for ensuring the team deliver regular market updates and new OOH opportunities to clients.
• Be the point of escalation and support Business Directors in resolving all major client servicing issues within teams, to the mutual benefit of all parties.
• Build strong relationships with the senior management team across all of your agencies, spending time face-to-face time with key contacts on a regular basis.
• Responsible for generating and delivering annual forecast and hitting commercial targets across agencies/clients.
• Responsible for ensuring the team provide accurate monthly and quarterly forecast updates for your agencies/client groups.
• Support Business Directors in identifying new opportunities for clients/agencies that will help deliver growth for existing clients.
• Create/leverage agency relationships to identify potential new business initiatives/new income opportunities that can increase revenue for Evolve (i.e. working with different agency departments across other media, with mobile teams or creative…