Technical Operations Manager

Location: Greater London

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Technical Operations Manager page is loaded## Technical Operations Manager locations:
London - Head Office time type:
Full time posted on:
Posted 4 Days Agojob requisition
** Join Kao Data as a Technical Operations Manager - Drive Excellence in AI-Focused Data Centres!
** Kao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable, and sustainable home for their compute.

The Kao Data Operations team, particularly the Data Centre Operations team, fully own and manage all operation live environments, ensuring all critical infrastructure supporting client systems remain secure, reliable and always available. The team oversees power, cooling, fire suppression, cabling and environmental stability, while proactively managing capacity and leading all preventive and corrective maintenance through rigorous change management process working with all internal/external stakeholders.

They manage the Engineering Services Provider to guarantee 100% uptime and work across Kao Data to uphold compliance, governance and stakeholder satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security  and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted service for customers.
** About the Role
** We are looking for a Technical Operations Manager to work in our Harlow Data Centre. The position is a key managerial role within the Operations team, supporting Data Centre Managers and reporting to the Senior Technical Operations Manager.

This position helps lead Data Centre Operations and the wider Integrated Facilities Management teams. The Manager will oversee and support 24/7/365 technical operations, contribute to strategic planning, and coordinate both capital and operational budgets.

Additionally, the role plays a central part in managing day-to-day customer relationships and working closely with the outsourced facilities management provider. It is a technically focused role dedicated to ensuring best-in-class service delivery in partnership with the external facilities management team.
** Key Responsibilities
*** Support the Senior Technical Operations Manager to enable  successful delivery to the client base across the Kao Data Portfolio, including satisfaction throughout the duration of all customer contracts and to exceed in the delivery of all contractual reporting obligations in a timely and efficient manner.
* Understand all mechanical, electrical and security infrastructure and reporting requirements to achieve 100% availability.
* Understanding all aspects of the data centre critical physical infrastructure including the Sequence of Operation and the day-to-day operation & monitoring of all M&E plant & equipment.
* Ensure the outsourced facilities management team meet established Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
* Leadership and work with the outsourced facilities management team to provide a clear and precise document library of all SOP`s and EOP`S.
* Ensures that all work performed within the space is high quality and without impact to internal/external customers in accordance with Kao Data’s processes and procedures.
* Available 7-24-365 to support major incidents working with peers to develop on call rota. Fully supports incident management and response programme including participating in customer facing meetings related to operations escalations, be the second in command point of escalation.
* HV/LV AP awareness with an…