Facilities Manager Residential

Location: Greater London

** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
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* Job Title:

Residential Facilities Manager*
* ** Division:
Property and Asset Management (PAM)*
* ** Objective of Role
** The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties across London, Bristol and Southern Regions to best practice standards defined by JLL and is expected to understand the business objectives of the investment.  
** Team Structure
** Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of ‘
* virtual teams’
* within PAM including Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take directions from Client FM Leads (CLFM).  
** Key Responsibilities and Deliverables Facilities (property/portfolio) Management:
*** Working closely and taking directions from relevant CLFM take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives.
* To assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
* To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
* Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants.
* Report to Surveyors in accordance with an agreed procedure, ensuring the CLFM is kept informed on matters relating to standards of facilities management.
* To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies.
* To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.
* To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.
* In conjunction with the Surveyors and CLFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.
* Monitor contractor performance against agreed standards. Review service contracts as appropriate.
* Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the CLFM.
* Have a working knowledge and understanding of the Building Safety Act.
* To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections.
* To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.
* To ensure…