Senior Engineering Manager

Location: Greater London

* Technically qualified professional
* Over 10 years Engineering & Building services experience
* Thorough understanding of technical systems including but not limited to Fault Detection Diagnostics, BMS, EMS, BIM, HVAC and CAFM
* Awareness of Design for performance NABERS UK energy performance.
* Committed to outstanding customer service and professionalism
* Presents a highly polished and professional image
* Meticulous organisational skills, conscientious and driven
* Desire to succeed as part of a team
* Excellent verbal and written communication skills with the ability to build good rapport with customers and associates
* Capable of prioritising multiple work streams and proactively resolving high-stress situations
* Comfortable in presenting information and delivering training to colleagues and peers
* Confident in managing a team of varied individuals
* Strategic thinker with the ability to implement continual improvements to the department’s service delivery
* Willingness and flexibility to work weekends and evenings as required
* Associated with quality and high standards of service delivery
* A good customer service ethic is mandatory.
* Ability to think laterally, accommodate change, innovation and new ideas, and most importantly, to prioritise work
* Having the personal drive, commitment, and dedication to ensure that exceptional service levels are always delivered consistently
* Experience and appreciation of the task involved in developing and implementing procedures, standards and guides for operational excellence on a large scale
* Excellent IT skills to assist in the development of electronic management tools and general working knowledge of Microsoft Office
* Experience of operational facilities management and managing services to meet KPIs
* Proven knowledge of technical services, sustainability and energy management
* Proven knowledge of building regulations, legislation compliance and best working practice
* Financial acumen to support the management of budgets and contract costs
* Practiced in writing effective business reports and developing processes
* Develop and implement operational best practices and working initiatives
* Carry out all other general tasks as directed by the Head of Engineering within an appropriate timeframe.
* Drive technological innovations and enhancements
* Support and benefit the Net-Zero-Carbon journey for both JLL and M&G
* Management and delivery of the M&E services requirements
* Manage technical services to a proven standard such as ISO 55001
* Manage the operating guidelines and protocols necessary to attain high level service standards
* Ensure that any one-off and non-contractual technical tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects
* Periodically review the Technical services strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with JLL’s & M&G various strategies
* Ensure projects are managed to the required compliances and standards and are kept to time restraints and budgets
* Produce and achieve departmental objectives to deliver continuous improvement for JLL.
* Seek service and system innovations to continually improve the team’s productivity and standards in service, including small projects and capital expenditure projects
* Attend formal meetings with key customers and the M&G team ensuring that any issues raised are managed effectively and customers are regularly updated through to resolution
* Support the Contract Management of all M&E, Fabric, IT and VT service partners, consultancies, and other procured services. Ensuring KPIs and SLAs are met.
* Periodically review operational contracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy
* Ensuring all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure
* Ensure procurement and delivery of services are aligned with JLL and M&G standards and procedures
* Assisting with the formulation and management of the budgets
* Support the financial…