Loyalty Operations & Marketing Coordinator; m​/f​/d

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As Coordinator, Loyalty Marketing & Operations, you will play a key role in driving loyalty program performance across participating Design Hotels by executing company strategies and priorities related to Marriott Bonvoy.

In this role, you will collaborate closely with member hotels and Marriott teams to plan, coordinate, and execute loyalty operations initiatives. A primary focus of the position is to train, guide, and support hotel teams on all operational aspects of the Marriott Bonvoy program. You are results-driven, highly organized, and an effective communicator, with the ability to clearly educate and engage hotel associates to ensure program understanding and adoption.

You will be working cross-functionally with internal and external stakeholders, ensuring the timely, consistent, and on-brand delivery of Marriott Bonvoy-related training and operational support, ultimately driving loyalty performance across Design Hotels’ global portfolio.

Loyalty Operations & Strategy (85%)

• Onboarding & Implementation
  Coordinate and potentially deliver (re-)training sessions for new and converting hotels, ensuring smooth integration into Design Hotels and Marriott Bonvoy systems and operations
• Hotel Support
  Support where needed with the hotel-level loyalty program inquiries, providing prompt troubleshooting and resolution
• Hotel Training
  Support the delivery of targeted training to enhance hotel teams’ proficiency in Marriott Bonvoy and related systems. Create best practices, job aids and presentations to support knowledge retention
• Loyalty Program Development
  Support initiatives aimed at evolving the loyalty program to drive value for hotels, guests, and Design Hotels
• Loyalty Program Finances
  Guide hotels through reimbursement processes and participate operationally in the annual reimbursement cycle to ensure financial optimization
• Compliance Audits
  Monitor hotel adherence to loyalty program standards and support compliance through regular audits and follow-ups
• Internal Communications
  Contribute to the creation and distribution of internal communications to keep stakeholders informed on loyalty updates and initiatives. Serve as the point of contact for colleagues on all matters related to Loyalty Operations
• Change Management
  Provide internal and external support related to the ongoing revamp of Marriott systems, ensuring smooth adaptation and communication across all stakeholders

Loyalty Marketing (15%)

• Landing Page Management
  Coordinate the creation and review process for promotional landing pages via the Marriott Bonvoy Offer Platform
• Performance Tracking
  Provide campaign reporting support and assist in tracking KPIs and key metrics to evaluate the success and effectiveness of loyalty initiatives
• Documentation & Workflow Tools
  Maintain internal documentation, templates, and shared tools to streamline loyalty workflows and improve operational efficiency

• Legal authorization to live and work in the United Kingdom
• Fluency in English is required; additional language proficiency is an advantage
• Previous operational experience within one or more Marriott International brands is preferred, particularly in Front Desk Operations and/or Guest Experience roles
• Demonstrated, hands-on experience with Marriott’s Guest Experience Program (GXP)
• Proven experience in training, coaching, and developing associates to deliver exceptional service standards
• A great experience in the niche market of luxury boutique hotels
• Hybrid mobile working options
• Working with a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™
• Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
• Career development opportunities in an international company

Design Hotels GmbH () is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
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