Aftersales Manager

Salary

OTE up to £75,000 per annum, plus company car

Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and excellence.

As a multi‑franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, and Peugeot, and an award‑winning corporate department. We are a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).

Our success is a testament to the efforts of our dedicated teams. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

Our Chiswick location has been established since 2001 and is the Honda Flagship dealership in London offering cars, motorcycles, marine and lifestyle products.

With comprehensive manufacturer training and a supportive team, this is your chance to be part of a forward‑thinking dealership.

• Oversee all processes and aspects of the workshop, service and parts departments, ensuring budgeted labour sales and profits are achieved
• Manage, motivate and support a team of skilled technicians, service advisors, parts advisors and drivers, promoting a positive and productive work environment
• Review customer satisfaction scores, and drive the service team’s performance forward, identifying opportunities for improvement and enhanced efficiency
• Manage site budgets maximising profit. Provide performance reports and department statistics
• Guarantee all aspects of Health and Safety including waste disposal and environmental requirements and legislations are adhered to

• Previous experience as a Service Manager / Aftersales manager.
• Motivated & committed to drive our Honda franchise to achieve success.
• Confidence in managing and motivating departments and teams.
• Comprehensive motor trade knowledge including maintenance and repair processes, with a methodical approach to managing workloads and priorities.
• Excellent communication & negotiation skills, problem‑solving, with the ability to find solutions, whilst maintaining customer satisfaction by addressing issues and customer enquiries.

Norton Way Group has once again achieved Great Place to Work Certification in 2024 – the third consecutive year.

In May 2025, we were also recognised for being one of the UK’s Best Workplaces for Development.

In October 2024, we were awarded the respected Auto Trader New Car Retailer of the Year.

In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.

In January 2023, we were awarded Best Place to Work for Well‑being, a testament to our dedication to fostering a healthy and supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

-225 938

Mid‑Senior level

Full‑time

Management, Sales, and Business Development

Motor Vehicle Manufacturing