Housekeeping Team Leader

AELTC Wimbledon Championship Job Vacancy Day Housekeeping Team Leader

LOCATION: Championships 2026, Wimbledon SW19
AVAILABLE SHIFTS
: 05:00 – 17:00, 06:00 – 16:00 and 12:00 – 22:00
REPORTS TO:Supervisor and Zonal Manager

KEY RESPONSIBILITIES

• Support the Supervisor in ensuring all housekeeping and cleaning tasks are completed to the expected high standards.
• Assist with delegating tasks, monitoring progress, and providing feedback to operatives.
• Encourage and motivate operatives during shifts, promoting a positive and productive team culture.
• Ensure operatives follow the break schedules and working patterns set by the Supervisor.
• Monitor operatives’ attendance and performance, escalating concerns or recognition opportunities (including OFA nominations) to the Supervisor.
• Act as first point of contact for operatives with questions or concerns, directing them to the appropriate support (e.g., payroll, welfare).
• Step up to cover the Supervisor role when required, ensuring continuity of operations.
• Lead by example in behaviour, presentation, and professionalism.
• Ensure both you and your team maintain high presentation standards, with full uniform, , and PPE worn correctly at all times.
• Ensure correct cleaning materials, equipment, and methods are used, and report any faults immediately to the Supervisor or Zonal Manager.
• Report all accidents, incidents, or near misses promptly to the Supervisor and TSS Management Team.
• Remain vigilant and escalate any security concerns to the Supervisor or AELTC Security Team.
• Ensure all tasks are carried out in line with current Health and Safety legislation.
• Attend Team Leader and Supervisor training, as well as any additional training required by the TSS Training & Recruitment Department.
• Comply with TSS Policies and Procedures, which will be fully explained during training days.
• Report to the Supervisor and Zonal Manager at the end of each shift.
• Answer and respond to radio calls as required.
• Ensure TSS devices (phones and radios) are well maintained and signed in/out correctly at the end of each shift.

LIFE SKILLS, BEHAVIOUS AND ATTITUDE

• Competent in spoken English, able to communicate clearly and understand verbal instructions; reasonable written communication skills.
• Excellent communication skills, including updating operatives on progress and providing feedback.
• Open, friendly, and approachable towards colleagues, other teams, and visitors.
• Demonstrates a positive “can do” attitude, particularly during preparation and throughout The Championships.
• Reliable, punctual, and consistent in performance.
• Strong attention to detail and good time management.
• Able to motivate, support, and guide operatives to achieve high standards.
• Courteous, professional, and helpful at all times.
• Committed to attend management training as required.