Field Installation​/Service Engineer

Field-based with UK regional travel. Working out from home principally on a regional basis

From £30,000 per annum. With overtime (not guaranteed) an OTE of up to circa £45k

Permanent, Full-time.

Our client is an established UK-based provider of specialist nurse call systems, products and software for hospitals and care homes. With over 50 years’ experience, the business is trusted by healthcare providers nationwide to deliver reliable, 24/7 communication solutions that support patients, residents, and care professionals.

An experienced, motivated, and customer-focused Field Installation/Service Engineer is required to join a well-established UK Service Team.

The successful candidate will be responsible for installing, commissioning, and maintaining market-leading nurse call systems across residential care homes, NHS and private hospitals within a designated region. This is a hands-on, field-based role suited to someone with strong technical capability and excellent customer service skills.

• Install and commission nurse call systems at customer sites.
• Carry out planned and reactive maintenance to ensure system performance and reliability.
• Diagnose, repair and test systems during working hours and on a call-out basis.
• Participate in an out-of-hours support rota, providing remote and on-site assistance when required.
• Travel to customer sites and work evenings or weekends as necessary
• Adhere to health & safety requirements and service level agreements.
• Deliver a professional, customer-focused service at all times.

You will ideally have:

• Previous experience in a similar field-based technical engineering role
• A strong technical aptitude with a good understanding of electrical installations
• Excellent customer service skills, with empathy, patience, and confidence
• Strong written and verbal communication skills in English
• The ability to work methodically under pressure and respond effectively to critical situations.
• Good organisational skills and the ability to manage workload independently.
• A proactive, team-oriented approach
• Competence using Microsoft applications.
• A full, valid UK driving licence and willingness to travel within the UK.
• If you are home-based in NW London or the NW home counties that would be an ideal location.

Experience with call systems is desirable but not essential, as full training will be provided.

• Monday to Friday, typically 08:30 – 16:30
• Hours may vary depending on call-out rota arrangements.

• Competitive salary with paid overtime
• Full training and ongoing professional development
• Company van, tools, laptop and mobile phone
• 25 days annual leave plus bank holidays
• Pension scheme with employer contributions
• Supportive, people-focused working environment

Please submit an up-to-date CV and an initial cover note; the latter should outline your experience and enthusiasm for such a role by 21 Jan ’26 at the latest.