Relief Manager

Overview

To support the control the day-to-day operation of a licensed Gaming Venue’s within the Quicksilver and Airport venues. To provide maintenance and repair to sited equipment, with a focus on machine reliability, machine performance and income. To take responsibility for training, guidance, and technical support for all employees at venue level.

• Budgeted targets are achieved.
• Company operating standards are adhered to.
• Cost controls are met; exception levels are minimized and reported (weekly) to Management; and excellent customer relations are built and maintained.
• To be responsible for the correct siting of equipment in conjunction with the Senior Management to ensure maximization of income to the Venue.
• To maximize all other business opportunities within the Gaming Centre.
• To ensure that whilst regularly assisting with cash collections are managed accurately and in accordance with Company procedures.
• To monitor and analyze machine income levels and initiate appropriate action to maximise opportunities through sound machine management.
• To observe the legal aspects of the business relating to machine licensing and to report any discrepancies immediately to the Area Manager.
• Resolve routine malfunctions where cause and correction are readily identified.
• Apply routine diagnostic procedures.
• Review the performance of equipment being serviced, to meet company standards and customer expectations.
• Perform routine preventative maintenance, repair, and service on demand and/or to agreed schedules and record as appropriate on the correct paperwork.
• Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.
• Ensure all servicing requirements are carried out efficiently and in accordance with the instructions issued by the company.
• Ensure Venue Manger/Area Manger is satisfied with the standard of repair before you leave the premises and countersigns the appropriate records of work carried out.
• Maintain regular contact with your Area Manager on all service-related issues, reporting all unresolved problems immediately.
• Report all required parts or spares as identified with your Area Manager, before leaving the venue.
• Ensure that you maintain all tools supplied to you, which will be inspected on a regular basis by your Area Manger, to maintain high standards of service.
• Complete all administration/documentation at the correct time and to the required standard.
• Report immediately to your Area Manager, any damage caused to company property by customers or members of staff.
• Assist the Income Protection Department wherever possible by providing information and reporting any anomalies or suspected misdemeanors that arise, immediately to your Area Manager or as otherwise requested.
• Ensure that all areas under your control are maintained in a clean and safe manner.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To investigate any exceptions, promptly taking appropriate remedial action as necessary.
• To ensure that all Company assets are registered and monitored as appropriate.
• Ensure when new equipment is sited / delivered, all appropriate Venue Staff are instructed on initial Floating / Dumping procedures.
• Ensure that each venue within your allocated service area is visited in accordance with the pre-determined rota/work schedule.
• Adhere to all company policies and procedures.
• Follow escalation procedures to the relevant Area Manager as and when required.
• Efficiently prioritise workload and attend calls within pre-determined time limits.
• Maintain adequate stock levels, requesting consumables spares as and when required.
• Return all faulty advance replacement parts promptly and with appropriate paperwork, stating actual fault of the part.
• With minimal supervision, demonstrate the ability to solve problems efficiently and effectively.
• Provide technical support to venue staff as required.
• To take on any other responsibilities or tasks that is within the employee’s skills and abilities whenever reasonably instructed.

• Consistently identify and clarify the needs…