Trainee Field Technician

Role:
Trainee Field Technician

Location:

London (South West London, Twickenham, Kingston areas)

Package:
Competitive salary, training, Pensions, Benefits

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support including audio‑visual, network devices, servers, routers, smart lockers.

• To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
• To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• To drive self‑improvement and continuous professional development to keep up with ever‑changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day‑to‑day duties.
• Management and control of stock, to improve first time fix levels to customers, and to minimise stock losses.

• Strong fundamental understanding of IT and systems
• Good problem‑solving skills and a systematic approach
• Good understanding of mechanical engineering
• Valid UK driving licence is essential
• Excellent customer service skills
• Good organisation and time management
• Flexible approach to a varied and high‑pressure workload
• Strong desire to learn and develop
• Willingness to embrace change in a rapidly moving industry

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Excellent package with solid basic, strong bonus and company benefits including:
  • A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
  • Flexible retirement plan
  • Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
  • Company car / car allowance (role‑specific), cycle to work scheme
• Career development and life‑long learning opportunities
• Opportunity to join a global company

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee‑led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.