Maintenance Operative

Maintenance Operative

The Kensington Care Home, 40-46 Ladbroke Road, Kensington, London W11 3PH
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Salary: £13.60 - £16.80 per hour, dependent on experience and qualifications.

Permanent contract. 40 hours per week.

We support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.

As a Maintenance Operative, your primary responsibility will be ensuring that our facilities remain fully functional. You will maintain buildings and equipment effectively while complying with all relevant Bupa Standard Operating Procedures, legislation, and industry best practices. Your role is crucial in ensuring our accommodation meets Bupa’s cultural and brand values.

• Ensure that all health and safety and compliance checks are carried out using the provided digital systems as per the timescales directed by Bupa Standard Operating Procedures and by Bupa compliance management tools and software.
• Action and close any tasks attributed to the Maintenance Manager or home highlighted on Bupa compliance management tools and software.
• Ensure that safety and cleanliness within the care home and grounds is to the satisfaction of Environmental Health, local Fire Authority requirements, Legionella Risk Assessment requirements and Health & Safety regulations.
• Ensure that all necessary maintenance and repair tasks are completed to a high standard, in a timely manner and offer value for money whilst ensuring internal decoration continues to meet the organisation’s vision regarding first impressions.
• Ensure regular review of residents’ preferences in relation to their personal space is documented and actioned.
• Report defects, obtain quotes and manage repairs using Bupa approved contractors, complying at all times with Bupa’s Standard Operating Procedures.
• Report irreparable defects to Home Manager or Property/Maintenance Manager as appropriate.
• Manage Care Home elements of any refurbishment programme and capex programme of works ensuring minimal disruption to residents, visitors and staff.
• Ensure that all tools and equipment are maintained and safely secured at all times.
• Assist with induction of new colleagues with regard to the operation of emergency exits, fire points and evacuation procedures, keeping a record of all instructions given as required by the Home Manager, especially where the use of equipment is involved.
• Provide maintenance support to a local Care Home within a reasonable distance (no more than 1 hour from normal place of work) as and when required to provide comprehensive regional maintenance support.

• A good understanding of building services including heating, hot and cold‑water distribution, ventilation, electrical distribution, and plumbing
• Sound understanding of building fabric and its maintenance
• Practical experience of planned maintenance systems and record keeping
• Knowledge of relevant statutory requirements and experience of compliance
• A full driving licence
• A building/electrical/plumbing qualification (City & Guilds, BTEC, ONC, HNC etc) or a minimum of 3 years hands‑on experience in property maintenance and general repairs where possible
• Ability to work as part of a multi‑disciplinary team
• Computer literate
• Good customer service skills
• Be flexible to meet changing demands within the care home
• Practical ability and experience in painting and decorating

• My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance redeemable against a menu of Bupa healthcare products, approximately £350.
• Wagestream – Early access up to 40% of earned wages within minutes.
• 28 days holiday.
• Additional sick pay scheme on top of statutory sick pay.
• Long service rewards: e‑cards, extra holidays and money for milestones.
• Free meal on every shift.
• Interest‑free annual travel loan for public transport season tickets.
• Range of Bupa pension plans.
• Parental leave – schemes for adoption, birth parents and co‑parents.
• Menopause…