Maintenance Assistant

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme

We’re looking for a Maintenance Assistant to join our Maintenance team. This is a varied role at a busy property and you will be dealing with basic property maintenance work, organising contractor visits and undertaking minor repairs and decorative work across the casino.

• You will be able to use basic hand tools and have the ability to carry out simple repairs and maintenance safely and to a high standard.
• You’ll also make sure things are running smoothly in any plant rooms at your site and keep all the necessary maintenance logs.
• You will make use of approved company contractors and the Venue Maintenance manuals to help with this.

Our Maintenance Assistants are expected to always demonstrate our key service behaviours:

• On It:
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude:
  Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice:
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close:
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Minimum age requirement: 18 years or older and right to work in the UK.

Work hours: This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week. Flexibility in scheduling is required.

Maintenance Assistants will spend a large portion of their shift on their feet working directly with the public.

Salary: £32,240 per year
Employment type: Permanent – Full‑time
Venue: Empire
Site Address: 5-6 Leicester Square, London, WC2H 7NA

Closing date: 02/02/2026
Job reference: JM1470245

LonMA

Seniority level: Entry level

Job function: Management and Manufacturing

Industries: Gambling Facilities and Casinos