Order Fulfilment & Warehouse Operative

Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.

The Order Fulfilment & Warehouse Operative will be a proactive, responsible, and highly organized individual, playing a key role in executing the daily order fulfilment, customer support and warehouse activities within the business. You will ensure that all deliveries and B2C/B2B customer orders are processed quickly and accurately and must have pick and pack or stock management experience in a warehouse or stock room.

Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast-paced work environment and is passionate about ensuring that all order fulfilment and customer service standards and KPIs are met.

Work Schedule:
This role is based at the warehouse in Haggerston, London. The contract is for 40 working hours per week (5 x 8 hour shifts) scheduled Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.

• Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
• Assist with courier claims for lost/damaged parcels.
• Execute inbound/outbound stock transfers (QC, organisation, documentation).
• Perform quality control checks on inbound stock and customer returns.
• Process customer returns in line with company policies.
• Assist with regular stock takes to ensure inventory accuracy.
• Handle faulty item workflows: logging, repairs, and reintegration.
• Support management with stock write-offs in line with finance/ops guidelines.
• Keep the warehouse clean, safe, and well-organised at all times.
• Support management with KPI and activity reports as required.

• 1-2 years’ experience in ecommerce fulfilment, customer service and/or a stock room/small warehouse operative role.
• Highly reliable, with a strong work ethic and a positive attitude.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Comfortable using basic warehouse/ order fulfilment software/platforms.
• A collaborative team player who takes pride in getting things done.
• Comfortable working on your feet and able to lift and move boxes as required.