Customer Relationship Management Manager

Location: London / Hybrid (minimum 3 days in office)

Contract: Permanent

Are you ready to lead CRM strategy for a global law firm and make a real impact on client relationships? This is an exciting opportunity to join a forward-thinking team and drive data-driven business development across international markets.

• Shape and deliver the firm’s CRM strategy in partnership with senior leadership.
• Drive adoption and best practice across global offices.
• Manage and enhance CRM systems (Inter Action & Vuture), including upgrades and integrations.
• Lead data governance, ensuring compliance with GDPR and international standards.
• Provide actionable insights through dashboards, KPIs and analytics.
• Oversee email marketing governance and support global campaigns.
• Design and deliver CRM training and change management initiatives.
• Line manage and develop CRM team members.

• Significant CRM management experience in an international law firm or professional services environment.
• Expertise in Inter Action and Vuture platforms.
• Strong understanding of business development processes and key client programmes.
• Excellent stakeholder management skills, including influencing senior lawyers.
• Knowledge of GDPR, PECR and global data protection requirements.
• Collaborative, proactive and highly organised approach.

• Be part of a global law firm with a progressive, commercial approach.
• Work on high-impact projects that shape client engagement worldwide.
• Enjoy a hybrid working model and a supportive, inclusive culture.