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Customer Relationship Management Manager

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: LAW CHOICE RECRUITMENT
Full Time position
Listed on 2026-02-04
Job specializations:
  • Law/Legal
  • Business
Job Description & How to Apply Below
Location: Greater London

Location: London / Hybrid (minimum 3 days in office)

Contract: Permanent

Are you ready to lead CRM strategy for a global law firm and make a real impact on client relationships? This is an exciting opportunity to join a forward-thinking team and drive data-driven business development across international markets.

What You’ll Do
  • Shape and deliver the firm’s CRM strategy in partnership with senior leadership.
  • Drive adoption and best practice across global offices.
  • Manage and enhance CRM systems (Inter Action & Vuture), including upgrades and integrations.
  • Lead data governance, ensuring compliance with GDPR and international standards.
  • Provide actionable insights through dashboards, KPIs and analytics.
  • Oversee email marketing governance and support global campaigns.
  • Design and deliver CRM training and change management initiatives.
  • Line manage and develop CRM team members.
What We’re Looking For
  • Significant CRM management experience in an international law firm or professional services environment.
  • Expertise in Inter Action and Vuture platforms.
  • Strong understanding of business development processes and key client programmes.
  • Excellent stakeholder management skills, including influencing senior lawyers.
  • Knowledge of GDPR, PECR and global data protection requirements.
  • Collaborative, proactive and highly organised approach.
Why Join?
  • Be part of a global law firm with a progressive, commercial approach.
  • Work on high-impact projects that shape client engagement worldwide.
  • Enjoy a hybrid working model and a supportive, inclusive culture.
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