Service Scheduler

We are seeking an experienced and detail-oriented Service Scheduler to become an integral part of our dynamic Service Operations Department. In this role, you will take full ownership of optimising the daily schedules for our field engineers, ensuring that our resources are deployed effectively and our clients receive timely service.

As a primary point of contact for both clients and engineers, you will be the “nerve centre” of our operations by resolving scheduling conflicts, managing logistics, and identifying opportunities to streamline our processes. If you have exceptional diary management skills, thrive in a high-pressure environment, and love the challenge of solving complex logistical puzzles, we want to hear from you.

• Serve as the main point of contact for client enquiries and engineer updates regarding site visits.
• Monitor live workloads to identify potential delays or issues before they impact the client.
• Review work orders, job assignments, and part orders to ensure data accuracy.
• Liaise with the procurement team to ensure necessary parts and equipment are available for scheduled jobs.
• Attend weekly department meetings (Level 10) to report on key scheduling metrics and KPIs (e.g., first-time fix rates and engineer utilisation).

You are a logistical maestro who enjoys the fast-paced nature of a busy service desk. You don’t just fill gaps in a diary; you look for the most efficient way to keep our engineers moving and our clients happy.

• You can translate technical updates into clear client communication and hold your own when coordinating with busy engineers in the field.
• You have a “measure twice, cut once” mindset, ensuring that every work order and part request is accurate before it hits the system.
• You have at least 3 years of experience in a fast-paced scheduling role and can juggle multiple priorities without breaking a sweat.
• You are comfortable using CRM or Field Service Management (FSM) software to track performance and manage complex workflows.
• You take pride in your work and are always looking for ways to “work smarter, not harder” to improve department efficiency.
• You have a good understanding of the geography of London and the Home Counties.

We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. With over 700 practices already relying on us, and more joining every month, this is a fantastic time to become part of a team that’s growing fast.

We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people.

• Competitive salary & profit related bonus scheme
• 33 days holiday (including bank holidays)
• Enhanced maternity & paternity pay
• Paid Sick leave
• Health cash plan and retail discounts (after 1 year)
• Ongoing training and development

Explore our benefits and what it’s like to work with us:

Anglian Dental is proud to be an Equal Opportunity Employer.