Customer Success Manager, EMEA

About Drone Deploy

Drone Deploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, Drone Deploy allows critical industries to operate with speed and confidence.

From construction and energy to agriculture, the world’s largest companies use Drone Deploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.

At Drone Deploy, we thrive in a largely remote‑first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real‑world challenges with cutting‑edge technology, surrounded by teammates who are as passionate as they are supportive.

Our team is bold, mission‑driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family‑friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at Drone Deploy.

You will be responsible for enabling customers post‑sales, driving adoption within their organization and ensuring high retention and account growth. You will bring strong relationship‑building experience, strategic thinking, product knowledge, technical aptitude and empathy toward ensuring the customer’s success.

This role partners closely with customers as a trusted advisor, product expert, and advocate, driving meaningful product adoption to increase customer retention and long‑term value. The role plays a critical part in ensuring customers successfully realize the impact of Drone Deploy’s platform.

A background in customer success with data‑focused, automation, or AI‑driven SaaS platforms is required. General knowledge of GIS, photogrammetry, reality‑capture tools (drones, 360° cameras), and APIs would be a valuable addition. Strong coordination skills and the ability to work effectively with customers and internal teams across time zones are essential.

• Work Model:
  Hybrid, in‑office presence required four times a week.
• Work Hours:
  
  Availability within the core hours of 9 am to 6 pm, Monday through Friday, based on your local time zone, while accommodating necessary flexibility.
• Work Travel:
  Up to 40% domestic & international travel for client engagements, training sessions, and company events.

• Onboard and enable Mid‑Market and Enterprise customers to ensure they achieve value quickly with the Drone Deploy platform.
• Consult with existing and new customers to identify the current state of their reality capture program, identify and document current pain points, collaborate on solutions, and drive successful evaluations to align their needs with Drone Deploy’s solutions.
• Develop and maintain trusted advisor relationships with stakeholders and users in your account portfolio.
• Develop a mastery of Drone Deploy solutions, business model, services and Customer Success best practices.
• Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross‑functional teams regarding how Drone Deploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services.
• Identify opportunities to develop new training and enablement materials designed to ensure successful customer onboarding, support business‑wide adoption, and deepen Drone Deploy proficiency.
• Co‑manage the renewals process with aligned Account Executive and accurately forecast renewals for aligned customer base to achieve high net retention numbers.
• Track accounts to identify churn risk and work proactively to…