Claims Handler

Overview

Who are we At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From insurance and professional indemnity to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

We’re looking for an experienced Claims Handler to join our City Quarter Brokers team, part of SRG. CQB specialises in complex construction, engineering and infrastructure risks across the Middle East, Israel and the Indian Subcontinent. This is a great opportunity for someone with London Market experience to progress their career in a dynamic and supportive environment.

• Set up, acknowledge and report new claims from set-up to reporting, ensuring timely communication with underwriters and TPAs.
• Keeping underwriters updated on claim progress and settlement status.
• Processing and arranging settlement of claims and fees via ECF and direct with underwriters.
• Handling risks with large deductibles and self-insured retentions.
• Supporting brokers and underwriters with claims experience data and documentation.
• Collaborating with the wider claims team on ad-hoc projects and tasks.

This is the ideal role for someone looking for their next step in their claims career. On the job training and support will be provided. Here’s what we’re looking for:

• Strong London Market claims experience and a proactive approach to managing complex cases.
• Proficiency in ECF/CLASS systems and Lloyd’s V5.1 bordereaux processes.
• Highly organised and able to work independently as well as part of a team.
• You will be exceptionally organised, inquisitive, and excited to learn and progress your career.
• You will be a confident written and verbal communicator with the ability to build relationships with a portfolio of brokers, loss adjusters, solicitors and underwriters.
• You will have a level of experience working with Microsoft systems, including Word, Excel and Outlook and understand the importance of keeping documentation and systems up to date.

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.