Claims Handler

Overview

IQUW is a speciality (re) insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re) insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

Our group thrives on four core values:
Empowerment, Collaboration, Drive and Inclusivity. We're all about encouraging initiative and valuing each member’s contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish.

IQUW’s First Party Division includes Property D&F, Delegated Property, Treaty Reinsurance, Crisis Management, Political Risk, Political Violence, Terrorism and War. The role will have a focus across all classes of business for which IQUW seeks to lead business. The Claims Handler will be responsible for the day‑to‑day management of claims assigned to her or him, which will include a mixture of lead and follow claims in all classes of business within the First Party Division.

IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements.

The ideal candidate will already have experience and technical competence within the Lloyd’s and/or London Market, handling direct or reinsurance claims with an insurer, broker, or claims‑service provider. Such experience should include claims‑file management skills together with working knowledge of market systems and processes. IQUW’s Claims Team further emphasises outstanding levels of customer service (both to internal and external stakeholders) along with the ability to add value through contributing to the dynamics of the claims department.

• Demonstrate and champion an inclusive culture that reinforces IQUW’s brand, values and behaviours;
• Adjust, assess and manage assigned claims within a defined authority;
• Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim’s life cycle;
• Ensure that claims are always handled proactively and in accordance with Claims Management Guidelines;
• Define file strategies and negotiate settlements in accordance with policy terms and conditions;
• Ensure compliance with applicable Lloyd’s standards and all regulatory and statutory requirements relating to claims handling at all times;
• Manage claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required;
• Report on large losses expediently, both internally and to defined external stakeholders;
• Attend market claims meetings, as required;
• Represent IQUW’s values when liaising with and working with brokers, policy holders, service providers and other external stakeholders;
• Support and collaborate closely with First Party Underwriters, including attendance at regular team meetings, provision of claims‑related information, support with policy wordings and endorsements, and attendance at pre‑inception/renewal/claims review meetings, as required;
• Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders;
• Travel domestically or internationally, as required;
• Assist with reviews of vendor panels;
• Assist with legal and/or claims studies and presentations both internally and externally;
• Champion IQUW in the market and the Claims function internally through fulfilling the expectations of the role at a high standard;
• Follow processes to achieve claims standards relative to IQUW’s underwriting portfolios, agreed strategies and regulatory commitments;
• Commit to continuous improvement, training and development of technical knowledge;
• Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company’s objectives.

• Strong academic background, including…